Pooja Gaur
Store Manager
Lucknow
Summary
Motivated Retail Store Manager with 6 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Store Manager
House Of Anita Dongre
Lucknow
04.2022 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards
- Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Tcns Clothing Company Ltd
Lucknow
07.2018 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Conduct personnel performance appraisals to assess training needs and build career paths
- Additional store manager duties as needed
- Deal with all issues that arise from staff or customers (complaints, grievances etc
- Complete store administration and ensure compliance with policies and procedures
- Report on buying trends, customer needs, profits etc
- sales
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Team Lead
Globus Fashion
Varanasi
07.2015 - 07.2018
- Supervising, managing and motivating team members on a daily basis
- Oversee day-to-day operation
- Delegate tasks and set deadlines
- Discover training needs and provide coaching
- Monitor team performance and report on metrics
- sales
Data Entry Supervisor
Bharti Airtel
Varanasi
08.2012 - 07.2015
- Audited production reports, tracking data entry and processing errors.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Provided daily supervision, feedback and oversight to direct reports.
- managing and supervise the team
Education
MBA - Finance And Marketing
Swami Vivekanand Subharti University
Meerut 01.2021 - 07.2023
Master of Arts - Public Administration And Services
IGNOU
Varanasi 03.2015 - 03.2017
Bachelor of Arts - Police Science
Banaras Hindu University
Varanasi 06.2011 - 06.2014
Skills
Team leadership and coaching
Relationship building and management
Goals and performance
Merchandising
Sales expertise
Training and mentoring
Systems and software programs
Store displays
POS systems
Certification
Advance Diploma in computers
Additional Information
Personal Details-
Address- B2/159 B bhadaini Varanasi
Marital Status- Unmarried
Birth Date- 20/7/1994
Gender- Female
Timeline
Store Manager
House Of Anita Dongre
04.2022 - Current
MBA - Finance And Marketing
Swami Vivekanand Subharti University
01.2021 - 07.2023
Store Manager
Tcns Clothing Company Ltd
07.2018 - 04.2022
CCC (course on computer concept)
06-2018
Team Lead
Globus Fashion
07.2015 - 07.2018
Web designing in PHP & HTML
07-2015
Master of Arts - Public Administration And Services
IGNOU
03.2015 - 03.2017
Data Entry Supervisor
Bharti Airtel
08.2012 - 07.2015
Advance Diploma in computers
07-2011
Bachelor of Arts - Police Science
Banaras Hindu University
06.2011 - 06.2014