Pooja Gavaikar
Vadodara,GJ
Summary
Dynamic banking professional with extensive experience at IndusInd Bank, excelling in cash handling and customer relationship management. Proven track record in processing transactions efficiently and educating clients on digital banking tools. Recognized for strong communication skills and meticulous attention to compliance, enhancing customer satisfaction and operational accuracy.
Overview
1
1
year of professional experience
Work History
Bank Teller/Customer Service Executive
IndusInd Bank
01.2025 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed applications for new accounts.
Education
Bachelor of Arts - General Studies
Vidarbha Mahavidyalaya
Buldana, Maharashtra06-2015
Skills
- Banking operations
- Account updating & documentation
- customer services & relationship managment
- Cash handling and management
- Account updating
- Banking
- Cash drawer balancing
- compliance & KYC procedures
- Excellent communication skills
- Excellent time management skills
- Friendly
- Banking product sales
- Compliance, banking laws, and regulations
- Cash drawer balancing
- Cash counting
- Customer relationship building
Timeline
Bank Teller/Customer Service Executive
IndusInd Bank
01.2025 - Current
Bachelor of Arts - General Studies
Vidarbha Mahavidyalaya