Pooja G Meharwade
Assistant Manager | Operations & Customer Services
Bangalore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
6
6
Languages
Work History
Assistant Manager | Operations & Customer Service
Ramaiah Brigade Hospital
10.2024 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Senior Executive Billing & Insurance
HCG MSR Cancer Center
09.2021 - 08.2023
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Cultivated high-performance culture that doubled company's profitability in under two years.
- Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
- Fostered partnerships with industry leaders, enhancing company's credibility and access to new technologies.
- Developed comprehensive risk management framework that mitigated potential financial losses.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Executive Patient Care Coordinator
HCG MSR Cancer Center
06.2020 - 08.2021
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interviewed, recruited and trained new onboarding candidates.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Identified trends and assessed opportunities to improve processes and execution.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Accounts Executive
Manish S & Co
07.2019 - 03.2020
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Negotiated favorable vendor contracts to drive cost savings and quality optimization.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Front Office Executive
Sumitra Cancer Clinic
09.2017 - 01.2019
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Updated reports, managed accounts, and generated reports for company database.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
Education
B.COM -
RC College of Commerce And Management
01.2014 - 01.2017
Post Graduate Diploma - International Diploma in Hospital Administration
Jubliee Acadmey
Malappuram,Kerala 04.2001 -
Skills
Problem-solving
Decision-making
Customer relations
Customer service
Staff training and development
Customer relationship management (CRM)
Strategic planning
Certification
Tally ERP 9
Timeline
Assistant Manager | Operations & Customer Service
Ramaiah Brigade Hospital
10.2024 - Current
Senior Executive Billing & Insurance
HCG MSR Cancer Center
09.2021 - 08.2023
Executive Patient Care Coordinator
HCG MSR Cancer Center
06.2020 - 08.2021
Accounts Executive
Manish S & Co
07.2019 - 03.2020
Front Office Executive
Sumitra Cancer Clinic
09.2017 - 01.2019
B.COM -
RC College of Commerce And Management
01.2014 - 01.2017
Post Graduate Diploma - International Diploma in Hospital Administration
Jubliee Acadmey
04.2001 -
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