Pooja Goyal
Bengaluru
Summary
Seeking a challenging career in a progressive organization facilitating an opportunity to utilize technical and communicational skills and to make personal development by serving the organization so that would extract my talent.Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
1
1
Language
3
3
Certifications
2026
2026
years of professional experience
Work History
Content Moderator
Concentrix
11.2019 - 03.2025
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
Data Annotator
Twitter
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Followed strict quality control measures for consistently reliable results throughout diverse assignments.
- Reduced errors in machine learning models by providing high-quality annotated data.
- Maintained open communication with the project lead, reporting progress and challenges faced during annotations.
- Collaborated with a team of annotators for consistent and accurate data labeling efforts.
- Reviewed peer annotations regularly, offering constructive feedback for continuous improvement as a team.
Assistant Relationship Manager
PNB Met Life Insurance
07.2018 - 12.2018
- Participated in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels.
- Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles, streamlining workflow processes within the team.
- Strengthened client relationships by providing consistent support and addressing their financial needs.
- Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor of Technology - CSE
A.K.T.U
04.2001 -
XIITH - Science
SARTI DEVI RAJA RAM PUBLIC SCHOOL
Shamli, India01-2013
Xth -
C.B.S.E
01-2011
Skills
Customer service
Microsoft office
Content development
Image annotation expertise
Data labeling accuracy
Certification
Certification of Professional Achievements in JAVA Programming
Timeline
Content Moderator
Concentrix
11.2019 - 03.2025
Assistant Relationship Manager
PNB Met Life Insurance
07.2018 - 12.2018
Bachelor of Technology - CSE
A.K.T.U
04.2001 -
Data Annotator
Twitter
XIITH - Science
SARTI DEVI RAJA RAM PUBLIC SCHOOL
Xth -
C.B.S.E
Personal Information
I hereby declare that the above information is true & correct to the best of my knowledge. Place: Bengaluru Date: July 2025
Role and Responsibilities
- Monitor user-generated content (text, images, videos, comments) to ensure it aligns with platform guidelines and community standards.
- Apply content moderation policies consistently to approve, reject, or escalate content based on predetermined rules (e.g., hate speech, graphic content, misinformation).
- Flag and document content that violates laws or policies (e.g., child safety, violence, harassment) for further action or removal.
- Ensure the online environment remains safe and welcoming for users by removing harmful, offensive, or inappropriate material.
- Act on reports submitted by users and provide timely resolution or escalation when needed.
- Keep up-to-date with evolving policies, community standards, and regional compliance requirements.
- Log actions taken and maintain detailed records for accountability, legal compliance, or analysis.
- Share insights with policy or product teams to refine moderation tools, filters, and policies.
Strength
- Quick Learner
- Leadership
- Goal Oriented
- Good Team Player
- Time Management
- Multitasking