Pooja G P
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
CBA
NXTWAVE
Hydrabad
12.2023 - 09.2024
- Counselling student to develop Industry ready skills in 4.0 Technologies and handling students queries to help them enroll into the program.
• Collaborated with cross-functional teams to create engaging marketing content, including live demo session posters, success stories and course brochure.
• Utilised CRM software to track and manage students interactions,ensuring effective follow-up and relationship building.
Customer Care Representative
Accenture
Bangalore
05.2020 - 07.2022
- Respond accurately and on time to service now tickets related to Time and Expense queries
• Coordinate with different T&E towers for the resolution of the ticket.
• Serves as gatekeeper to exceptions SharePoint
• Generate daily dashboard report
Stores Executive
ACT
Bangalore
07.2017 - 12.2018
- Daily management of the overall material stores and listing the requirement to maintain minimum stock value.
- Material Order, follow up for delivery and processing challans.
- Regular monitoring the material management, availability, minimum stock values.
- Quarterly audit of material inventory.
Education
Bachelor of Science - Computer Science
Warriours English School
Challakere05-2014
Skills
- Written Communication
- Customer Service
- Problem Resolution
- Recordkeeping
- Remote Office Availability
- Cultural Awareness
Languages
Kannada
First Language
English
Advanced (C1)
C1
Timeline
CBA
NXTWAVE
12.2023 - 09.2024
Customer Care Representative
Accenture
05.2020 - 07.2022
Stores Executive
ACT
07.2017 - 12.2018
Bachelor of Science - Computer Science
Warriours English School