Pooja Gupta

As a Network Engineer at HCL, I specialized in managing and optimizing a range of network technologies, including Cisco switches, Cisco Wireless LAN Controllers (WLC), Meraki switches, Meraki access points, FortiGate firewalls, and SD-WAN solutions. I successfully implemented AAA authentication across all Cisco switches to ensure secure access control and link failover activities across multiple sites to enhance network resilience. Additionally, I standardized DDI (DNS, DHCP, and IPAM) using Infoblox, streamlining network management and boosting operational efficiency. My role involved troubleshooting complex issues, maintaining network stability, and collaborating with cross-functional teams to improve overall performance.

As a Senior Service Engineer at NEC, I managed and resolved technical incidents related to network devices, ensuring swift and effective solutions. My role involved troubleshooting complex issues, collaborating with users to understand their concerns, and implementing fixes to maintain network stability. I leveraged my expertise to enhance system performance and provided technical support to ensure seamless operations.

• Coordinated cross-site installation of networked systems,
  confirming post-install connectivity.
• Documentation of troubleshooting activities and resolution details in the Incident Work Notes, to provide an accurate timeline.
• Managing SLA based services, Incident Management and
  Problem Management.
• Working with MDM solutions, Airwatch.
• Maintained smooth operation of multi-user computer
  systems through collaboration with hardware and network engineers.
• Resolved vulnerabilities by making improvements to
  network security.
• Worked with cross-functional design teams to create
  software solutions that elevated client side experience
  and significantly improved overall functionality and
  performance.

• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions
• Performed quality assurance and quality control assessments of support ticket fulfillment
• Collaborated with vendors to locate replacement components and resolve advanced problems Basic configuration, try to improve the interconnection, firmware update, Parental control,TFTP server, Repeater mode, Access Point mode, Configure the Extender.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Designed and maintained consistent data collection protocols and standards across numerous databases and projects.

• Troubleshot malfunctioning equipment to resolve issues and prevent project stoppage.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.