Pooja Gupta
Business Growth
Delhi
Summary
A competent professional with 17 years of rich experience in Sales, Customer Support, Operations, Team Management, and Process Implementation with B2B and B2C clients. Sound knowledge in working on workforce plans in support of business objectives. Built and sustained staff relationships by providing meaningful and timely feedback, and partnered with employees in identifying and working towards career goals. An innovative, loyal & result-orientated professional with strong planning, interpersonal, presentation & negotiation skills. Training and mentoring staff in order to achieve their individual targets
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sr. VP – Growth and Business Development
GKW RETAIL SOLUTIONS PVT. LTD.
Delhi, Delhi
5 2024 - Current
- Developing in-depth knowledge of company offerings to identify profitable business opportunities
- Managing the complete sales cycle from business development and customer success
- Responsible for process improvement as per customer needs and ensuring a constantly improving customer experience
- Leading & developing a team of Lead Verification, Sales, Client Servicing and Operations
- Driving and implementing new productivity matrices to enhance the efficiency of the existing processes
- Interact with the client over the call regularly and understand their requirement or concern for better solutions & processes
- Generating new business opportunities and revenue for the company directly with brands like House of Candy, Ajanta Shoes, V Bazar, Cera, and many more in the upcoming pipeline
- Analyze repeat complaints & take proactive action to reduce the number
- Design and implement strategic plans to reach a business goal
- Creating and delivering sales presentations, proposals, and pitches to potential clients
- Developing a process flow through ERP and manufacturing software
- Coordinate with cross-functional teams to drive business growth, including production and sample development
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
AVP – Growth and Business Development
BO INTERNATIONAL
01.2020 - 04.2024
- Handled and managed a team of 20+ sales members to achieve revenue and client servicing
- Lead & motivate the team to deliver a high level of Customer Satisfaction
- Collaborate and maintain the existing business with brands directly i.e
- Piramal Pharma Ltd
- (Lacto calamine), The Sirona, MAATE, Bold Care, Suroskie Beauty, TNW and many more for OEM business generation
- Create and deliver sales presentations, proposals, and pitches to potential clients
- Made the Client Relations and Retention (CCR) division and set the process
- Responsible for training the CCR team and improving the customer experience and servicing level
- Interact with the client over the call regularly and understand their requirement or concern for better solutions & processes
- Managing the complete sales cycle from business development and customer success
- Responsible for training the new joiners and setting targets for them
- Monitor and report on sales team performance, KPIs, and sales metrics
- Design and implement strategic plans to reach a business goal
- Develop and promote weekly, monthly, and quarterly sales objectives
- Coordinate with cross-functional teams to drive business growth, including production and product development
- Coordinate with the internal and external development team for ERP process flow & bug corrections as per the business requirements
- Handle escalated client issues and queries and provide a solution on time
- Working on New product development to increase the product portfolio in the different segments to increase the company’s turnover
Senior Manager
FIELD FRESH VEGFRU PVT LTD (Sister Concern of Wingify Software Pvt. Ltd.)
05.2015 - 12.2019
- Responsible for process improvement as per customer support needs and trends to ensure a constantly improving customer experience
- Work with all internal departments HR, Accounts, Tech & Admin to confirm communication and expectations are streamlined and all expected outcomes are met
- Lead & develop a team of Lead Verification, New Sales, Client Servicing/Support and Renewal
- The coach and the mentor provide feedback and improve the skill set & productivity of the team
- Driving and implementing new productivity matrices to enhance the efficiency of the existing processes
- Lead & motivate the team to deliver a high level of Customer Satisfaction
- Help to recruit, train & mentor agents for Customer Support, New Sales & Backend team
- Coordinate with the product development team (internal & external) for Website & Mobile App UX & UI
- Coordinate with external product development team for current website & admin dashboard process flow & bugs corrections
- Working with the tech & product team and helping to drive the product in the right direction per the customer requirements and feedback
- Interact with the client over the call regularly and understand their requirement or concern for better solutions & processes
- Analyze repeat complaints & take proactive action to reduce the number
- Generates Improvement in individuals' Performance/Targets/ Goals
- Established a process for Onboarding new customers, churn and upselling
- Making sure that the client grows with us and sticks to the product
- Ensuring timely completion of performance appraisal system
- Recommend cost-reduction initiatives while maintaining productivity and quality
Asst. Manager Client Servicing
INDIAMART INTERMESH LTD
01.2011 - 04.2015
- Generated revenue through online space selling
- Calling when the team is not able to handle the client’s concern
- Resolved issues raised by New & Existing customers
- Interacted with the client over the call regularly, understanding their requirement or concern for better solutions
- Retained 90+% of the Client base for further extension of services
- Maintained Excel of team performance
- The audit team calls for better productivity
- Prepared presentations for clients
- Responsible for the team’s weekly Target
- Collect data from different sources and call to that data
Team Leader Tele Marketing
SULEKHA.COM
06.2008 - 12.2010
Tele Marketing Executive
JUST DIAL PVT LTD
06.2007 - 04.2008
Education
Bachelor’s - arts
Vivekanand Mahila College
01.2005 - 01.2008
Secondary - undefined
S.S.K. Khalsa Girls Senior Secondary School
01.2003 - 01.2005
Skills
Strategic leadership
Certification
Certified Lean Six Sigma Green Belt, Institute for Skill Enhancement and Learning Global, CSSC, IQF, AALSSC- USA
Awards
- Best Performer, 09/01/13
- Medal of Glory, 12/01/14
- Maha Login, 01/01/15
- Medal of Fame, 02/01/15
Personal Information
- Father's Name: Mr. R.K. Gupta
- Date of Birth: 09/22/87
Timeline
AVP – Growth and Business Development
BO INTERNATIONAL
01.2020 - 04.2024
Senior Manager
FIELD FRESH VEGFRU PVT LTD (Sister Concern of Wingify Software Pvt. Ltd.)
05.2015 - 12.2019
Asst. Manager Client Servicing
INDIAMART INTERMESH LTD
01.2011 - 04.2015
Team Leader Tele Marketing
SULEKHA.COM
06.2008 - 12.2010
Tele Marketing Executive
JUST DIAL PVT LTD
06.2007 - 04.2008
Bachelor’s - arts
Vivekanand Mahila College
01.2005 - 01.2008
Secondary - undefined
S.S.K. Khalsa Girls Senior Secondary School
01.2003 - 01.2005
Sr. VP – Growth and Business Development
GKW RETAIL SOLUTIONS PVT. LTD.
5 2024 - Current
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