POOJA GUPTA
Manager (Operations)
Indore
Summary
Results-driven professional with over 12 years of experience in Administration and Operation Management, consistently delivering optimal results in high-growth environments. Proven ability to support organizational objectives and enhance cooperative initiatives. Strong focus on achieving business value through effective management practices and strategic planning.
Overview
18
18
years of professional experience
1
1
Language
Work History
Manager (Operation)
Genpact India Ltd.
05.2021 - Current
- Managed Accounts Receivable operations for client portfolios.
- Acted as Team Lead during process transitions from the client, including independently transitioning multiple processes.
- Demonstrated strong expertise in handling client claims and refund reports.
- Maintained and managed customer databases with high accuracy and confidentiality.
- Prepared, managed, and analyzed Power BI reports for clients.
- Generated daily MIS reports and shared insights with clients in a timely manner.
- Ensured adherence to all quality standards, operational norms, and defined timelines.
- Provided lean process improvement ideas to streamline workflows and reduce manual effort.
- Utilized macros where required to improve processing speed, accuracy, and reduce errors.
- Effectively managed U.S.-based clients while working in their shift timings.
- Received multiple awards, certifications, and appreciations from both clients and Genpact's senior management.
Administration and Operation Executive
Resonance Eduventures Ltd.
09.2017 - 08.2020
- Handled daily cash transactions, and ensured accurate cash management.
- Managed daily cash entries, and performed regular bank reconciliations.
- Maintained and managed accounts using Tally ERP 9.0.
- Responsible for admissions activities within the assigned area.
- Coordinated and maintained strong relationships with parents, and students.
- Fostered positive working relationships with faculty members and students.
- Prepared and maintained Daily Call Reports, Visit Reports, and Progress Reports.
- Generated and shared daily MIS reports with the head office.
- Visited and managed branches within the assigned territory.
- Coordinated with branch staff to ensure smooth, well-organized operations.
- Managed student databases, course planning, assessments, and examination coordination.
- Scheduled daily classes and coordinated effectively with faculty members.
Process developer (admin. Deptt.)
Genpact India Ltd.
01.2011 - 04.2013
- Conducted quality audits based on defined quality parameters.
- Responsible for maintaining and managing Quality Analysis MIS reports.
- Prepared and shared daily MIS and audit reports with clients.
- Ensured strict adherence to quality standards, operational norms, and turnaround timelines.
- Developed new processes for increased production capacity.
- Trained new employees on established processes, ensuring consistent performance across the team.
Accounts Executive
Pearl Build Estate & Developers Pvt. Ltd.
07.2009 - 12.2010
- Reported directly to the Company Director on financial and operational matters.
- Maintained day-to-day accounting activities and financial records.
- Coordinated with customers and landowners to facilitate finance-related processes.
- Managed accounts receivable and payable functions, including billing and collections.
- Prepared daily MIS and cash reports, and presented them to the Company Director.
- Coordinated and maintained strong client relationships to support business generation.
- Followed up with clients for timely payments and account settlements.
- Maintained and managed quality analysis MIS reports.
- Ensured compliance with all quality standards, operational norms, and defined timelines.
- Coordinated with the HR department during payroll and salary disbursement activities.
Accounts Executive
NR Switch N Radio Services Pvt. Ltd.
06.2008 - 07.2009
- Maintained day-to-day accounting operations and accurate financial records.
- Managed accounts receivable and payable, including billing and payment tracking.
- Prepared daily MIS and cash reports, and presented them to the Company Director.
- Handled taxation and finance-related activities in compliance with statutory requirements.
- Coordinated with clients to ensure timely payments and account reconciliation.
- Liaised with branch offices and key stakeholders to support smooth financial operations.
- Maintained and managed Quality Analysis MIS reports.
- Ensured adherence to defined quality standards, operational norms, and timelines.
- Coordinated with the HR department during payroll and salary processing activities.
- Managed monthly account-closing processes and coordinated with the Chartered Accountant during annual audits.
Education
Master of Business Administration (MBA) - Finance, Marketing
MIMT, Rajasthan Technical University
Kota, Raj.01.2008
M.Com - A.B.S.T.
University of Kota
Rajasthan01.2006
B.Com - Financial Accounting
University of Kota
Rajasthan01.2004
Senior Secondary Education - Commerce
Rajasthan Board
Rajasthan01.2001
Secondary Education - General Studies
Rajasthan Board
Rajasthan01.1999
Skills
Operations Planning & Execution
Process Improvement & Optimization
End-to-End Process Management
SOP Development & Implementation
Cross-Functional Coordination
Conflict Resolution
Training & Development
Quality Assurance & Control
SLA & KPI Management
Audit & Compliance Management
MIS & Management Reporting
Escalation Handling
Excel (Advanced: Macros, Pivot Tables)
Proficient in Microsoft Office applications
Experienced in desktop publishing tools and techniques
Other Activities:
Course in Journalism from Patrika In Education (PIE). Organized cultural event in School & College. Won prize in G.K. competition at school level. Organizing and participating in Group-discussion. Two year experience as a social worker in N.S.S. Participate in Rajasthan State Bharat Scout & Guide Camp at school level. Participate in Bharatiya Sanskriti Gyan Pariksha. Participate in many curricular activities of the company Won silver and bronze awards in Genpact india ltd. Gave lean idea to company to ease work and time saving of process.
Timeline
Manager (Operation)
Genpact India Ltd.
05.2021 - Current
Administration and Operation Executive
Resonance Eduventures Ltd.
09.2017 - 08.2020
Process developer (admin. Deptt.)
Genpact India Ltd.
01.2011 - 04.2013
Accounts Executive
Pearl Build Estate & Developers Pvt. Ltd.
07.2009 - 12.2010
Accounts Executive
NR Switch N Radio Services Pvt. Ltd.
06.2008 - 07.2009
M.Com - A.B.S.T.
University of Kota
Master of Business Administration (MBA) - Finance, Marketing
MIMT, Rajasthan Technical University
B.Com - Financial Accounting
University of Kota
Senior Secondary Education - Commerce
Rajasthan Board
Secondary Education - General Studies
Rajasthan Board