Pooja Hegde
Manager - Zerodha
Bengaluru
Summary
Dynamic manager with a proven track record at Zerodha, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Recognized for mentoring team members and maximizing performance, achieving significant improvements in service delivery and employee engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Zerodha
09.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Executive
Air India
02.2016 - 02.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor of Commerce - Finance
Jagadguru Gangadhar College Of Commerce
Hubli, India 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Certification
NISM Equity Derivatives VIII
Timeline
NISM Equity Derivatives VIII
02-2025
Manager
Zerodha
09.2017 - Current
Customer Service Executive
Air India
02.2016 - 02.2017
Bachelor of Commerce - Finance
Jagadguru Gangadhar College Of Commerce
04.2001 -
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