Summary
Work History
Education
Skills
Additional details
Address
Languages
Affiliations
Timeline
Generic

Pooja Honde

Pune

Summary

Customer service professional focused on enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Work History

Customer Support Specialist

Hdfc Bank
Pune
03.2025 - 05.2025
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Created detailed reports on customer feedback for management review.

Education

Bachelor of Arts - Social Sciences

Lal Bahadur Shastri College
Partur
06-2023

Skills

  • Customer service
  • Technical support
  • Multitasking and organization
  • Complaint handling
  • Problem-solving

Additional details

Date of birth: 15/08/2004

Gender- Female

Marital status: single

Religion - Hindu

Address

  • Ratnanagari society , B wing , UMARADAND CHOWK ,Pune 411002

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Elementary (A2)
A2

Affiliations

  • Provided comprehensive daily care to elderly and disabled clients, including assistance with personal hygiene, mobility, and medication management
  • Monitored and recorded vital signs, observing changes in health status, and reporting to family members and healthcare professionals
  • Managed household tasks and errands, ensuring a safe, clean, and comfortable living environment
  • Offered companionship and emotional support, enhancing client well-being and quality of life

Timeline

Customer Support Specialist

Hdfc Bank
03.2025 - 05.2025

Bachelor of Arts - Social Sciences

Lal Bahadur Shastri College
Pooja Honde