pooja jain
Tech Production support
Noida,UP
Summary
Dynamic Associate Infrastructure Engineer at Optum with a proven track record in problem management and incident resolution. Enhanced network efficiency through strategic infrastructure upgrades and effective capacity planning. Skilled in Java and UNIX Shell Scripting, I excel in cross-stakeholder collaboration and delivering impactful training sessions for junior engineers.
Overview
3
3
years of professional experience
Work History
Associate Infrastructure Engineer
Optum
03.2022 - Current
- Provided training sessions for junior engineers on various topics related to infrastructure management methodologies and best practices.
- Supported end-users by providing prompt technical assistance via helpdesk tickets and remote support tools.
- Contributed to disaster recovery planning efforts by developing backup strategies and testing their effectiveness in simulated scenarios.
- Improved network efficiency by implementing infrastructure upgrades and monitoring system performance.
- Prepared comprehensive reports summarizing infrastructure performance metrics, incident resolutions, and project updates for management review.
- Assisted in capacity planning efforts by analyzing resource utilization trends and making recommendations for future hardware investments.
Education
Master of Science - Mathematics
Choudhary Charan Singh University
Meerut, India 04.2001 -
Bachelor of Science - Mathematics
Choudhary Charan Singh University
Meerut, India 04.2001 -
Diploma in Technology -
NIIT
Meerut 04.2001 -
Skills
Problem Management
Accomplishments
Recognized as Optum Super Hero for going above and beyond to solve customer problems
Timeline
Associate Infrastructure Engineer
Optum
03.2022 - Current
Master of Science - Mathematics
Choudhary Charan Singh University
04.2001 -
Bachelor of Science - Mathematics
Choudhary Charan Singh University
04.2001 -
Diploma in Technology -
NIIT
04.2001 -
Similar Profiles
Samantha MyersSamantha Myers
Insurance Agent at OptumInsurance Agent at Optum
Summer PalmerSummer Palmer
Manager of Clinical Operations at OptumManager of Clinical Operations at Optum
Mo’neke WaltonMo’neke Walton
Sr. Install Admin at OptumSr. Install Admin at Optum
Ashly MillerAshly Miller
Medical Assistant/Phlebotomist at OptumMedical Assistant/Phlebotomist at Optum
Vishesh BhadauriaVishesh Bhadauria
Cloud Consultant at CloudkeeperCloud Consultant at Cloudkeeper