pooja jain
Tech Production support
Noida,UP
Summary
Dynamic Associate Infrastructure Engineer at Optum with a proven track record in problem management and incident resolution. Enhanced network efficiency through strategic infrastructure upgrades and effective capacity planning. Skilled in Java and UNIX Shell Scripting, I excel in cross-stakeholder collaboration and delivering impactful training sessions for junior engineers.
Overview
3
3
years of professional experience
Work History
Associate Infrastructure Engineer
Optum
03.2022 - Current
- Provided training sessions for junior engineers on various topics related to infrastructure management methodologies and best practices.
- Supported end-users by providing prompt technical assistance via helpdesk tickets and remote support tools.
- Contributed to disaster recovery planning efforts by developing backup strategies and testing their effectiveness in simulated scenarios.
- Improved network efficiency by implementing infrastructure upgrades and monitoring system performance.
- Prepared comprehensive reports summarizing infrastructure performance metrics, incident resolutions, and project updates for management review.
- Assisted in capacity planning efforts by analyzing resource utilization trends and making recommendations for future hardware investments.
Education
Master of Science - Mathematics
Choudhary Charan Singh University
Meerut, India 04.2001 -
Bachelor of Science - Mathematics
Choudhary Charan Singh University
Meerut, India 04.2001 -
Diploma in Technology -
NIIT
Meerut 04.2001 -
Skills
Problem Management
Accomplishments
Recognized as Optum Super Hero for going above and beyond to solve customer problems
Timeline
Associate Infrastructure Engineer
Optum
03.2022 - Current
Master of Science - Mathematics
Choudhary Charan Singh University
04.2001 -
Bachelor of Science - Mathematics
Choudhary Charan Singh University
04.2001 -
Diploma in Technology -
NIIT
04.2001 -
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