Microsoft Excel
Pooja Kadam
Title Insurance Examiner
Mumbai,MH
Summary
Detailed Title Specialist Examiner with 6 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Advanced Title Search, Data Trace, Netro online, Data Trace, Title Point, Microsoft 365, Microsoft Excel (Basics).
Overview
12
12
years of professional experience
4
4
Languages
Work History
Title Specialist Examiner
Stewart Guaranty Company
04.2018 - Current
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Negotiated favorable terms with title insurance underwriters for the benefit of clients and company profitability.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Improved department efficiency by implementing strategic filing systems for easy access to critical information.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Contributed to company growth by consistently meeting or exceeding performance targets within the department.
- Well trained in Online portal: Netro Online, ATS (Advance Title Search, Data Trace, Data Tree, title Point, Title Works
Senior Customer Support Executive
Aegis Pvt. Ltd
07.2016 - 04.2017
- Enhanced overall customer satisfaction by efficiently resolving complex issues and providing personalized support.
- Developed comprehensive training programs for new team members, improving onboarding and reducing ramp-up time.
- Streamlined customer service processes for improved efficiency, resulting in higher resolution rates and reduced response times.
- Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Guest Relations Executive
Della Adventure Resorts
05.2015 - 05.2016
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.
- Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
Hospitality Executive
Evolve Back Resort
02.2014 - 04.2015
- Cultivated interpersonal skills by building positive relationships with Guest.
- Strengthened communication skills through regular interactions with Guest.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Office Assistant
Royal Orchid Central Grazia
10.2011 - 12.2013
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Prepared professional correspondence on behalf of management utilizing strong written communication skills when necessary.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
Education
Bachelor of Arts - Hospitality
Institute of Technology Management
Khargar, Navi Mumbai 04.2001 -
Higher Secondary: Arts (HSC)
Tilak College
Vashi, Mumbai 04.2001 -
No Degree - Secondary School (SSC 10th)
St. Lawrence High School
Vashi, Mumbai 04.2001 -
Skills
Title Search Techniques
Industry Software Familiarity
Title Examination
Document Review
Report Preparation
Accuracy and Precision
Teamwork and Collaboration
Data Entry
Organizational abilities
Software
Timeline
Title Specialist Examiner
Stewart Guaranty Company
04.2018 - Current
Senior Customer Support Executive
Aegis Pvt. Ltd
07.2016 - 04.2017
Guest Relations Executive
Della Adventure Resorts
05.2015 - 05.2016
Hospitality Executive
Evolve Back Resort
02.2014 - 04.2015
Front Office Assistant
Royal Orchid Central Grazia
10.2011 - 12.2013
Bachelor of Arts - Hospitality
Institute of Technology Management
04.2001 -
Higher Secondary: Arts (HSC)
Tilak College
04.2001 -
No Degree - Secondary School (SSC 10th)
St. Lawrence High School
04.2001 -