Pooja Kammar
Hubli
Summary
Dynamic professional seeking to leverage analytical and technological expertise in a creative and innovative environment. Proven ability to utilize skills effectively to drive organizational success while fostering personal and professional growth. Committed to contributing to challenging projects that enhance both individual and team performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Representative, Operations Advisor I, Chat Support
Concentrix Daksh Services India Pvt Ltd.
Bengaluru
02.2025 - 09.2025
➢ Problem Resolution: Troubleshooting and resolving various technical issues, including internet connectivity, cable TV reception, phone service problems, and Xfinity Home services.
➢ Customer Guidance: Guiding customers through troubleshooting processes, explaining technical concepts in a clear and understandable way.
➢ Product Promotion & Sales: Promoting and selling a full range of Comcast products and services, including video, high-speed Internet, voice, and Xfinity Home services.
➢ Needs Assessment: Evaluating individual customer needs and recommending suitable product and service solutions.
➢ Customer Communication: Effectively communicating with customers, developing rapport, and handling inquiries via chat
➢ Account Management: Assisting customers with account maintenance, addressing billing issues, processing payments, and making necessary account adjustments.
➢ Multitasking: Efficiently managing multiple tasks and systems while interacting with customers.
Education
Master of Computer Applications -
KLE Technological University
Hubli01-2022
Bachelor of Computer Applications -
KLE'S P C Jabin Science College
Hubli01-2020
SSLC -
Nobel Kanventual English Medium High School
Hubli01-2015
Skills
- Technical troubleshooting
- Account management
- Customer relationship management
- Problem solving
- Empathy and active listening
- Professional email and chat writing
- Willingness to take feedback
- Communication
- Time management
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1
Affiliations
- Listening Music
- Different Haristyles
Certification
- C++ Objects Basics Functions , Recursion and Objects Certificate from Coursera.
- Android App Components Services, Local IPC and Content Providers.
- Certified Full Stack Developer from Kodnest
Codding Platform
- Java
- HTML
- Sql Database
DECLARATION
I hereby declare that the above information furnished above is true & correct to the best of my knowledge and errors.
Timeline
Representative, Operations Advisor I, Chat Support
Concentrix Daksh Services India Pvt Ltd.
02.2025 - 09.2025
Master of Computer Applications -
KLE Technological University
Bachelor of Computer Applications -
KLE'S P C Jabin Science College
SSLC -
Nobel Kanventual English Medium High School
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