Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager

Pooja Kampani

Mumbai

Summary

Experienced Travel Professional with over 8 years of experience, demonstrated history of working in the corporate travel house and small firm. Skilled in managing travel operations for key corporate clients, adept at managing customer relationships, priorities, social media marketing, stakeholder management, and coordination with all organizational departments to ensure successful execution of business operations.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Manager

Ebix Cash-Travel & Holidays
Mumbai
03.2019 - Current
  • Managed end-to-end travel operations for various corporate clients including ticketing, visa, ground transportation, and accommodation, Forex.
  • Collaborate and build strong relationships with global travel partners and vendors to get best-in-market deals and upsell to generate additional revenue
  • Liaise with sales and accounting teams to plan and create group travel budgets
  • Single-handedly managed travel groups of over 800 passengers, and traveled with the group ensuring smooth execution of all onsite business operations thereby increasing client satisfaction

Customer Relationship Executive

Thomas Cook India Limited
Mumbai, Maharashtra
02.2014 - 12.2018
  • Coordinated with destination management companies (DMC) for all on-ground arrangements (hotel confirmations, itineraries, payments, transportation, and sightseeing activities)
  • Fostered strong relationships with clients by ensuring all bookings and reservations for domestic and international travel are processed accurately and promptl
  • Processed client invoices and liaised with the accounts departments to get timely payments to both, local and international vendors
  • Provided pre-and post-travel queries, product information to clients & passengers upon inquiry and answered questions via phone, email or online chat.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.

Education

Post Grad Dimploma - Human Resources Management

Narsee Monjee Institute of Management Studies
Mumbai, India
03.2021 - 12.2021

Post Grad Diploma in Travel & Tourism - Tourism And Travel Management

Thomas Cook Centre of Learning
Mumbai, India
06.2013 - 02.2014

Bachelor of Arts - Psychology & Sociology

Kishinchand Chellaram College
Mumbai, India
06.2010 - 10.2011

Skills

Operations management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Post Grad Dimploma - Human Resources Management

Narsee Monjee Institute of Management Studies
03.2021 - 12.2021

Assistant Manager

Ebix Cash-Travel & Holidays
03.2019 - Current

Customer Relationship Executive

Thomas Cook India Limited
02.2014 - 12.2018

Post Grad Diploma in Travel & Tourism - Tourism And Travel Management

Thomas Cook Centre of Learning
06.2013 - 02.2014

Bachelor of Arts - Psychology & Sociology

Kishinchand Chellaram College
06.2010 - 10.2011

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Pooja Kampani