Summary
Overview
Work History
Education
Skills
Attributes
Achievements
Disclaimer
Timeline
Generic

POOJA KASHYAP

Process Developer
Faridabad

Summary

Motivated and detail-oriented professional seeking a position in operations management where I can apply my organizational and problem-solving skills to streamline processes, improve efficiency, and support strategic business goals. I continuously seek opportunities for growth and success through ongoing self-improvement efforts. My ultimate goal is to reach the pinnacle of my profession by consistently pushing boundaries and exceeding expectations.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Process Developer

Genpact India Pvt. Ltd.
04.2022 - Current


  • Over 3 years of hands-on experience in banking operations, including transaction processing, account management, compliance checks, and customer service.
  • Proven ability to handle daily banking functions such as fund transfers, clearing and settlement, KYC/AML compliance
  • Visited Onshore Australia for one month to successfully transition the Margin Lending process and set up operations at Genpact's offshore office, ensuring a smooth knowledge transfer and seamless project completion.
  • Handled and successfully set up two new process transitions in the banking domain. Responsible for end-to-end transition activities including knowledge acquisition, documentation, process mapping, SOP development, and team ramp-up
  • Worked closely with client stakeholders to ensure a smooth handover and operational readiness.
  • Achieved seamless go-live with 100% adherence to timelines and quality benchmarks.
  • Communicated with clients to determine and successfully meet exact specifications and requirements
  • Taking escalation to resolve critical issues. Ensuring escalations are handled well and stakeholders/clients are informed proactively.
  • Analysing the error report and quality report. Handling the critical issue related to the payments of clients.
  • Maintaining VIC (Variable Incentive Compensation) for the team members.
  • Working as the lead and assigning daily activities to other team members.
  • Maintaining monthly reports of team members, i.e. Login reports, Leave data, and Error data
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
  • Developed new processes for increased production capacity and improved product quality.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.

PROJECT COORDINATOR

RAPID INDUSTRIAL SOLUTION
11.2017 - 03.2022
  • Planning and running meetings
  • Maintaining polite and professional communication via e-mails and phone calls
  • Coordinating Project Schedule, Liaising with clients to identify and define project requirements, scope and objective
  • Ensuring that the client’s needs are met as per the project evolves
  • Preparing DPR and documents as per the ministry guidelines
  • Ensuring projects meet deadlines
  • Overseeing all incoming and outgoing project documentation
  • Managing relationships with clients
  • Preparing and signing off on contracts
  • Managing project progress and adapt work as required
  • Leading project planning sessions
  • Scheduling the job interviews
  • Training new employees in regards to the office procedures
  • Other duties as assigned
  • Preparation of overall data of client under clients software
  • Handle GST Work, Drafted reply of the notice issued by GST Deptt.

Education

Bachelor of Commerce -

Delhi University
New Delhi, India
04.2001 -

12th Pass From C.B.S.E - Commerce

Govt Girls Sen Sec School
04.2001 -

10th Pass From C.B.S.E Board -

Govt Girls Sen Sec School
04.2001 -

Skills

  • Proficient in MS Office
  • Training management
  • Workflow optimization
  • Process optimization
  • Project management coordination
  • Process improvement

Attributes

Highly adaptable and self-motivated professional with good communication skills and a keen eye for detail. Excels in time management, multitasking, and making sound decisions under pressure. Known for effective leadership, the ability to motivate teams, and consistently delivering results through a proactive and solution-oriented approach.

Achievements

  • Awarded multiple Bronze, Silver & Highlighted awards by Senior Manager & AVP for exceptional performances.
  • One of the biggest opportunities I received was participating in an On-the-Job Training (OJT) program in Australia through OGT. This experience provided me with valuable international exposure, allowing me to learn industry best practices, work alongside experienced professionals, and adapt to a new professional environment. It greatly enhanced my technical skills, cultural adaptability, and confidence in handling global operations—making it a pivotal step in my personal and professional development.

Disclaimer

I hereby declare that all the above furnished information about me and my experiences is true.

Timeline

Process Developer

Genpact India Pvt. Ltd.
04.2022 - Current

PROJECT COORDINATOR

RAPID INDUSTRIAL SOLUTION
11.2017 - 03.2022

Bachelor of Commerce -

Delhi University
04.2001 -

12th Pass From C.B.S.E - Commerce

Govt Girls Sen Sec School
04.2001 -

10th Pass From C.B.S.E Board -

Govt Girls Sen Sec School
04.2001 -

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POOJA KASHYAPProcess Developer