Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pooja Kataria

Human Resources Manager
Ulhasnagar

Summary

Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, employee relations, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Human Resources Manager

Houzeo India
04.2021 - Current
  • Built and Managed HR Function from Scratch: Joined as the first HR team member in the organization and established the entire HR infrastructure, processes, and policies from the ground up. Scaled HR operations to accommodate the growth of the company from 20 to 150 employees.
  • Leadership & Team Management: Led a team of 7 HR specialists, providing guidance, support, and training to ensure team effectiveness. Fostered a collaborative work environment and ensured team goals aligned with organizational objectives.
  • Full-Cycle Recruitment: Led the end-to-end recruitment process, collaborating with leadership to understand workforce requirements for both ongoing and new projects. Managed candidate sourcing, interviewing, selection, and onboarding, ensuring timely recruitment of top talent.
  • Payroll & Benefits Setup: Designed and implemented the payroll process, ensuring accurate salary distribution and compliance with statutory requirements (PF, ESIC). Managed employee attendance and maintained seamless payroll operations for all staff.
  • HRMS Implementation: Sourced and successfully implemented an HRMS system to automate and streamline HR processes. Oversaw vendor selection, system configuration, and training, resulting in improved HR data management and operational efficiency.
  • Exit Management Process: Established and managed the exit process, including resignations, terminations, and absconding employees. Ensured smooth and compliant transitions, conducting exit interviews, facilitating settlements, and addressing any concerns.
  • Employee Handbook & Policy Development: Created a comprehensive Employee Handbook that consolidated all company policies in one accessible location. Developed and enforced policies related to attendance, leave, compensation, and performance management to ensure legal compliance and clarity for employees.
  • Performance Management & 360-Degree Feedback: Introduced and managed a 360-degree feedback system to evaluate employee performance and identify development areas. Coordinated with management to implement performance-driven rewards, salary negotiations, and promotions. Designed and implemented customized performance management systems to provide ongoing feedback and support employee growth.
  • Performance Improvement Plan (PIP): Designed and executed Performance Improvement Plans to support employee growth, providing constructive feedback and development opportunities aimed at enhancing performance and fostering a culture of continuous improvement.
  • Employee Relations & Conflict Resolution: Managed employee relations issues with professionalism and discretion, resolving conflicts efficiently while maintaining confidentiality. Worked proactively to ensure a positive work environment and strong employee relations.
  • Employee Benefits Negotiation: Led negotiations for employee benefits packages, ensuring cost-effective solutions while maintaining high-quality offerings. Strived to balance employee needs with organizational goals to provide competitive and attractive benefits.
  • Standard Operating Procedures (SOPs) and HR Initiatives: Developed SOPs for all HR processes and led HR initiatives from planning through execution, ensuring smooth implementation and alignment with organizational goals.
  • Employee Engagement & Event Management: Organized company-wide events, including annual functions, recognition programs, and monthly engagement activities. Managed budgeting, coordination, and execution of events aimed at enhancing employee morale and fostering a positive work culture.
  • Employee Feedback & Surveys: Conducted regular employee surveys to gather feedback on workplace satisfaction and resolve concerns. Collaborated with leadership to implement changes based on survey results, contributing to improved employee retention and satisfaction.
  • Admin Management: Handled all administrative HR functions, including facilities management and office coordination, ensuring day-to-day HR activities were executed smoothly.

Talent Acquisition Specialist

Ftcash
06.2019 - 04.2021
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Negotiated with external agencies to secure best talent while maintaining cost efficiency, thereby optimizing recruitment budget.
  • Assisted in organizing company events, promoting a positive work culture and employee engagement.
  • Facilitated employee engagement surveys, analyzing responses, developing action plans based on feedback received.
  • Assisted in managing accurate records of employee attendance, facilitating efficient payroll processing.
  • Assisted Senior HR Manager in identifying, selecting, and implementing an HRMS system, including system evaluation, customization, and training to optimize HR operations.
  • Managed the Performance Improvement Plan (PIP) process, & providing feedback to employees on regular basis

Sourcing Specialist

ELE1 Consultants
09.2017 - 04.2019
  • Conduct intake meetings with clients to determine staffing need
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Determine applicant qualifications by interviewing applicants; analyzing responses; comparing qualifications to job requirements
  • Headhunting - Identifying and approaching suitable candidates who may already be in work
  • Mock Interview preparation in advance
  • Create talent pipelines with high-potential candidates for future job opportunities
  • Keep detailed records of past applicants' information, including resumes, assignments and interview evaluations

Human Resource Executive

Waev Techno Service Pvt Ltd
05.2016 - 06.2017
  • Provided quality candidates by assessing hiring needs through detailed job qualifications
  • Sourced & Interviewed candidates by phone, and in-person to evaluate applicant's work history, education, job skills, qualifications against open requirements
  • Processes company's payroll every pay period and maintain records by gathering, calculating, and inputting data
  • Communicating and explaining the organization's HR policies to the employees
  • Enforced employee engagement activities to enhance company culture and discover new ideas

Tele HR Executive

ICICI Bank
04.2013 - 03.2014
  • Source Candidates using Database
  • Conduct Screening Calls / Cold Calling
  • Place them with i-bank across Pan India

Education

Masters of Commerce - Business Management

Mumbai University
01.2016 - 01.2018

Skills

  • Leadership development
  • Employee relations
  • Performance assessment
  • Human resources operations
  • Organizational development
  • Employee retention
  • Recruitment and hiring
  • Salary Negotiations

Certification

Payroll Management

Timeline

Human Resources Manager

Houzeo India
04.2021 - Current

Payroll Management

03-2021

Talent Acquisition Specialist

Ftcash
06.2019 - 04.2021

Sourcing Specialist

ELE1 Consultants
09.2017 - 04.2019

Human Resource Executive

Waev Techno Service Pvt Ltd
05.2016 - 06.2017

Masters of Commerce - Business Management

Mumbai University
01.2016 - 01.2018

Tele HR Executive

ICICI Bank
04.2013 - 03.2014

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Pooja KatariaHuman Resources Manager