Summary
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Timeline
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POOJA KATHE

Mumbai

Summary

Dynamic professional with a proven track record at Accenture, enhancing ad review efficiency by 25%. Skilled in customer service and relationship building, I excel in leadership and data-driven problem solving, driving team performance and achieving high satisfaction ratings. Committed to fostering collaboration and operational excellence in fast-paced environments.

Work History

Ad Classification Associate

Accenture
Mumbai
2017 - 2025
  • Reviewed and rejected sensitive ads while collaborating with policy team to develop SOPs for efficient ad review processes.
  • Enhanced review efficiency, reducing ad review time by 25% through improved SOPs.
  • Facilitated error sessions that improved accuracy by 15% within one quarter.
  • Led weekly error discussion sessions, addressing discrepancies and updating the team on corrective actions.
  • Boosted team performance by 10% through targeted guidance and support interventions.
  • Clarified policies for bottom quartile team members, enhancing understanding and driving performance improvements.
  • Prepared weekly progress reports for reviewers, tracking performance and ensuring alignment with expectations.

Senior Associate Member Service

Wellspring Healthcare Pvt. Ltd
Mumbai
2016 - 2017
  • Secured 95% customer satisfaction rating in patient services through effective issue resolution and service delivery.
  • Addressed and resolved patient complaints, enhancing satisfaction and reinforcing service excellence.
  • Streamlined patient registration, billing, and payment collection processes, improving overall service efficiency.
  • Managed front-desk operations, delivering in-person and phone support to enhance patient experience.
  • Scheduled appointments and managed walk-ins and emergencies to optimize patient flow.
  • Ensured financial accountability by managing petty cash and reporting for accuracy.

Associate

Owen Financial Solution Pvt. Ltd
Mumbai
2014 - 2016
  • Conducted quality checks on lien release documents to ensure accuracy and compliance with standards.
  • Reviewed county rejections during lien release recording and collaborated to resolve discrepancies for timely processing.
  • Prepared lien release documents post-loan payoff by reviewing collateral and updating Rekon application.
  • Coordinated with various departments to resolve exceptions in mortgage assignment documentation.
  • Facilitated communication with internal legal and assignment execution teams to enhance workflow efficiency.
  • Monitored emails from customer servicing group regarding escalated account releases.
  • Conducted pre-tagging of collateral documents essential for lien release drafting.

Office Admin cum Counsellor

MT Educare LTD (Commerce)
Mumbai
2010 - 2014
  • Developed business opportunities through client identification, admissions counseling, and relationship management to enhance enrollment.
  • Managed client and student inquiries, converting leads into successful admissions to contribute to branch growth.
  • Collaborated as key liaison among departments to promote effective communication and timely coordination.
  • Oversaw daily branch operations to ensure smooth workflows and adherence to standards.
  • Prepared management information systems and performance reports to support data-driven decision-making.
  • Supported marketing activities that enhanced visibility and increased client engagement.
  • Maintained organized records and filing systems to ensure compliance and operational efficiency.
  • Contributed to positive office culture by assisting team members with schedules and administrative tasks.

Education

MBA - Service Excellence

Welingkar Institute of Management
Mumbai, India
2018-01

Bachelor of Commerce -

Mumbai University
Mumbai, India
2010-01

Skills

  • Customer service and relationship building
  • Client engagement
  • Customer satisfaction
  • Analytical thinking
  • Time management
  • Team collaboration

Hobbies and Interests

  • Yoga
  • Reading
  • Travel

Personal Information

  • Date of Birth: 10/29/89
  • Gender: Female
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Marathi

Timeline

Ad Classification Associate

Accenture
2017 - 2025

Senior Associate Member Service

Wellspring Healthcare Pvt. Ltd
2016 - 2017

Associate

Owen Financial Solution Pvt. Ltd
2014 - 2016

Office Admin cum Counsellor

MT Educare LTD (Commerce)
2010 - 2014

MBA - Service Excellence

Welingkar Institute of Management

Bachelor of Commerce -

Mumbai University

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