Pooja Kaushik
Business Process Lead
Bengaluru
Summary
Results-driven professional with over 6.6 years of specialized experience in Customer Due Diligence (CDD), dedicated to ensuring compliance with KYC/AML regulations and effectively mitigating financial crime risks. Expertise in conducting thorough due diligence and risk assessments, with a strong ability to review customer documentation, perform background checks, and analyze risk to facilitate informed decision-making. Proficient in utilizing industry-standard tools and technologies such as Act One, Moody's, Workflow Tool, and Onekclick to optimize processes and enhance compliance initiatives. Committed to maintaining the highest standards of integrity and accuracy in all aspects of compliance work.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Business Process Lead
Tata Consultancy Services (TCS)
10.2025 - Current
- Process Ownership & Governance: Lead and manage business processes across multiple domains, handling escalations and resolving complex cases while ensuring timely resolution and strict adherence to AML regulations.
- Stakeholder Management: Serve as the primary liaison between clients, internal teams, and senior management, facilitating smooth communication and resolution of escalations. Coordinate with Relationship Managers (RMs) and, when required, engage directly with clients to obtain additional information.
- Risk & Compliance Oversight: Monitor processes for compliance with KYC/AML, data privacy, and regulatory frameworks; proactively identify gaps and implement corrective measures.
- Technology Utilization: Work extensively with tools such as Pega, MyWorkspace, Contact Planner, COM, APM, and SharePoint to manage case workflows, document verification, and alert analysis.
Senior Analyst
NatWest Group
11.2022 - 01.2025
- Executed end-to-end KYC remediation in line with client-specific risk ratings, ensuring full compliance with CIP, CDD, and EDD regulatory standards; proactively identified and escalated potential risks, delivered actionable recommendations, and consistently exceeded quality and productivity benchmarks.
- Undertake research, documents checks, and financial crime risk assessment via internal and external sources.
- Collaborated with internal teams and external stakeholders to remediate compliance gaps.
- Screen entities and PEP individuals for potential risks and escalate Negative News Screening (NNS)findings to the RM/RSO.
- Worked on remediation process, follow up cases, conversion process, SILR, SILC.
- Conducted in-depth EDD investigations, utilizing public and private databases, open-source intelligence, and third-party vendor tools to assess complex ownership structures and potential risks.
- Worked on SILR and SILC cases on a wide range of entity types -PLC, Sole Trader, Unincorporated partnerships etc and performed customer outreach.
- Used open sources and other applications such as ISV/GSV, Bing, Royal mail, UKCH(Companies House) and reviewed documents such as name change document, Country of incorporation, ownership of shares and voting control rights , resolving the hits like UID hits, CIFAS hits, Potential indicator, verification etc.
- Familiar with typologies of financial crime such as structuring, layering, trade-based money laundering, sanctions evasion, and terrorist financing.
Due diligence Coordinator
Wells Fargo
11.2018 - 05.2022
- Customer Due Diligence (CDD) Specialist: Conducted KYC checks and risk assessments, ensuring compliance with CIP, CDD, and EDD requirements. Proficient in SharePoint, Lexis Nexis, Cornerstone, FENERGO, GCARS, and PODD tools.
- CRM Support: Managed KYC review submissions and new business requests, ensuring timely resolution and efficient workflow.
- High-Risk Client Investigation: Investigated high-risk clients, including PEPs, and obtained required documentation for file completion.
- Client Onboarding: Verified documents, prepared KYC checklists, and managed new client onboarding requests.
- Process Optimization: Prioritized requests identified issues early, and escalated accordingly, optimizing workflow pipelines.
- Documentation Expertise: Reviewed and verified documentation, including fictitious names, and prepared KYC checklists.
- Regulatory Compliance: Maintained a working knowledge of anti-money laundering regulations (OFAC, Sanctions, BSA) and closed non-compliant accounts.
- Reporting & Analysis: Produced reports for follow-up, pipeline management, and business priority management.
- Technical Skills: Proficient in Excel, Outlook, PowerPoint, SharePoint, and industry-standard tools.
- Client Understanding: Developed a detailed understanding of clients, including their organization's functions, systems, processes, and procedures.
- Engaged with clients to gather and understand business requirements.
- Conducted end-to-end monitoring of customer transactions to detect suspicious patterns, unusual account activities, and potential money laundering or terrorist financing risks.
- Drafted Suspicious Activity Reports (SARs/STRs) in compliance with regulatory requirements (FCA, FinCEN, FATF).
- Hands-on experience in transaction monitoring to detect unusual account activity and potential financial crime.
Education
Bachelor in Business Administration - Foreign trade
Devi Ahilya Vishwavidyalaya
INDORE01-2015
Skills
KYC/AML Platforms : ActOne, Moody's, Fenergo, Lexis Nexis, Cornerstone, GCARS, PODD, Pega, MyWorkspace, Contact Planner, COM, APM
Compliance & Risk Tools : Workflow Tool, OneKclick, ISV/GSV, UK Companies House, CIFAS, FATCA systems
Regulatory knowledge : AML, OFAC, BSA, FATF guidelines
Familiar with writing basic SQL queries for data retrieval and analysis
Problem-solving and escalation handling
Process governance and compliance oversight
Accomplishments
Quarterly BO QC team Award.
Women Box Cricket Tournament.
Green lit Appreciation and shared success.
Quarterly conversion team award.
Timeline
Business Process Lead
Tata Consultancy Services (TCS)
10.2025 - Current
Senior Analyst
NatWest Group
11.2022 - 01.2025
Due diligence Coordinator
Wells Fargo
11.2018 - 05.2022
Bachelor in Business Administration - Foreign trade
Devi Ahilya Vishwavidyalaya