Pooja Keluskar

Seasoned professional with 8 years of experience in Operations and Customer Relationship Management within the Health Insurance domain. Proven expertise in end-to-end process management, ensuring high-quality deliverables and meeting KPI targets. Skilled in strategic planning for continuous process improvement and development, with a strong focus on operational efficiency. Proficient in adopting stringent quality measures, preparing and maintaining reports/MIS to ensure compliance with organizational objectives and standards. Extensive experience in supporting corporate clients and liaising with HR for processing cashless claims, reimbursement claims, and OPD claims. Strong customer-centric approach, with a proven ability to prioritize client needs, resolve escalations within agreed timelines, and maintain high levels of satisfaction and compliance. Skilled in analyzing customer inquiries and issues, ensuring swift and effective resolutions using best practices. Excellent communicator and team player with problem-solving, and multitasking skills, capable of managing tasks efficiently under high-pressure situations.

• Resolved client queries via phone and email, ensuring timely, satisfactory resolutions.
• Adhered to TAT guidelines, minimizing escalations and improving service efficiency.

• English, Proficient
• Hindi, Proficient
• Marathi, Native

• Date of Birth: 18/01/1992
• Gender: Female
• Marital Status: Married