Pooja Khandare
Assistant Technical Services Engineer
Pune
Summary
At Fujitsu, process optimizations and technology implementations were spearheaded to enhance system capabilities and boost customer satisfaction. Recognized for expertise in technical troubleshooting and clear communication, cross-functional teams were led to resolve critical issues, significantly expediting project timelines. The approach emphasized active listening and problem-solving, ensuring high-quality remote support while fostering strong collaboration and teamwork.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant Technical Service Engineer
Fujitsu
Pune
03.2022 - Current
- Created and managed user accounts, ensuring appropriate permissions were assigned to optimize system security and accessibility.
- Accelerated project timelines by effectively prioritizing tasks and managing resources, driving on-time project completion.
- Identified and implemented process improvements through comprehensive analysis of workflows, leading to increased operational efficiency.
- Enhanced customer satisfaction by promptly addressing technical issues and delivering effective solutions.
- Coordinated cross-functional teams to resolve critical technical challenges, directly impacting customer satisfaction and service delivery.
- Trained junior engineers on troubleshooting, repair, and maintenance best practices to ensure consistent service quality.
- Introduced new technologies to improve system performance and elevate the user experience.
- Maintained detailed service records for efficient troubleshooting and reference in future issue resolution.
- Provided remote support to clients, resolving technical problems quickly while fostering positive, ongoing client relationships.
- Developed and implemented preventive maintenance schedules to minimize system downtime and optimize operational performance.
- Reviewed and followed technical documentation to perform accurate equipment maintenance and repairs.
- Addressed customer complaints with a professional, courteous approach, ensuring resolution and satisfaction.
- Diagnosed and troubleshot hardware, software, and network issues to ensure seamless system functionality.
- Handled customer inquiries during peak periods, successfully attending to over 30 engineer calls in the past year. Provided prompt and effective technical assistance both over the phone and in person, ensuring timely issue resolution.
Education
B.E. - Computer Engineering
Dr.D.Y.Patil Institute of Technology Pimpri
Pune 06.2015 - 05.2019
HSC - Science
H.H.C.P.Huzurpaga
Pune, India 06.2014 - 04.2015
SSC -
Madhyamik Vidyalay Pimple Gurav
Pune, India 06.2012 - 05.2013
Skills
Technical troubleshooting
Active listening
Team collaboration
Time management abilities
Friendly and patient
Excellent communication
Multitasking Abilities
Problem-solving abilities
Remote technical support
Teamwork and collaboration
Timeline
Assistant Technical Service Engineer
Fujitsu
03.2022 - Current
B.E. - Computer Engineering
Dr.D.Y.Patil Institute of Technology Pimpri
06.2015 - 05.2019
HSC - Science
H.H.C.P.Huzurpaga
06.2014 - 04.2015
SSC -
Madhyamik Vidyalay Pimple Gurav
06.2012 - 05.2013
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