Pooja Khot
Transaction processing officer
Kothnoor
Summary
A career in a reputed organisation with a challenging opportunity for growth and shouldering responsibility in any suitable position to prepare emerging advances with intent to serve company.
Overview
7
7
years of professional experience
1
1
Language
Work History
Advisor II
Concentrix.
09.2021 - 2023
- Roles and Responsibilities:
- 1. Working as an Advisor II, and collecting our customers details via email for verification purpose.
- 2. Processing payments and refunds as per requests.
- 3. Ensure customer source documentation and the 3rd party documents and information are legible, accure and consistent.
- 4. Floor support and used to take supervisor chats.
- 5. Auditing cases and giving feedbacks to agents and conducting daily standup meetings.
Transaction processing officer
Mphasis Pvt Ltd.
08.2019 - 09.2020
- Roles and Responsibilities:
- 1. Working for one of the leading bank of USA, Charles Schwab and processing our clients/customers request.
- 2. Processing check, journal, myQ wire and moneylink requests.
- 3. Preparing Data Cost Analysis as per clients requests.
- 4. Providing floor support and taking daily standup meetings.
- 5. Processing bank cards and auditing the cases of new joiners.
Transaction Specialist III
JP Morgan & Chase
Bangalore
09.2023 - Current
- Acquired expertise in all three queues (BAU project and escalations) with sustained 100% quality and production
- Encouraged continuous improvement mindset within team, propelling initiatives for greater efficiency and effectiveness in all role dimensions.
- besides work, engaged with employee engagement team, cultivating leadership attributes and building professional network.
- Conducted training sessions for new joiners, ensuring effective team and floor support.
Education
B.com - undefined
Rani Chennamma University
Belagavi01.2018
PUC - Commerce
Basavaprabhu Kore College
Chikodi01.2015
S. S. L. C - undefined
Smt. Sharadadevi Kore Highschool
Ankali01.2012
Skills
MS Excel and Word Tally ERP-9 proficiency PowerPoint presentations English typing
Strong written and communication skills Team collaboration Punctuality Adaptability and performance enhancement Ability to work under pressure
ACHIEVEMENTS & AWARDS
1. Have been awarded by SOW(Spirit of winning) for achieving targets on Monthly basis., 2. Have been awarded by RNR(reward and recognition)
Timeline
Transaction Specialist III
JP Morgan & Chase
09.2023 - Current
Advisor II
Concentrix.
09.2021 - 2023
Transaction processing officer
Mphasis Pvt Ltd.
08.2019 - 09.2020
B.com - undefined
Rani Chennamma University
PUC - Commerce
Basavaprabhu Kore College
S. S. L. C - undefined
Smt. Sharadadevi Kore Highschool