Pooja Khurana
Service Associate
New Delhi,DL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for customer centricity and building brand value.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Process Advisor
Barclays Shared Services Pvt. LTD
Noida, Uttar Pradesh
05.2012 - 06.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed organization reputation through commitment to customer satisfaction and strong client relationships.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Worked as a Floor support to train and coach new joiners
Process Advisor
Barclays Shared Services Pvt LTD
Noida, Uttar Pradesh
08.2008 - 07.2011
Associate
Wipro BPO
Okhla, Delhi
06.2006 - 08.2008
Education
Bachelor of Commerce - Commerce
HP University
Shimla, Himachal Pradesh 05.2003 - 05.2006
Skills
Credit Card Servicing - UK Based
Complaint resolution
Good communication skills
Timeline
Process Advisor
Barclays Shared Services Pvt. LTD
05.2012 - 06.2015
Process Advisor
Barclays Shared Services Pvt LTD
08.2008 - 07.2011
Associate
Wipro BPO
06.2006 - 08.2008
Bachelor of Commerce - Commerce
HP University
05.2003 - 05.2006