Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
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Pooja Kumar

Pooja Kumar

Learning & Development
Bengaluru

Summary

Team-oriented self-starter bringing 10 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Highly Effective at educating people at all different skill levels. Looking for a similar role with more focus on behavioral programs, OD and global outlook.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
5
5
Certifications

Work History

Learning Capability Manager - Sales

PhonePe Private Limited
Bengaluru
03.2020 - Current
  • Managed a central team of learning designer and developers, and was responsible for crafting learning journeys, refreshers, product update programs for 10,000 sales staff with varied skills, education and experience.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Designed and delivered web-based, self-directed learning materials.
  • Facilitated virtual, in-person, blended learning sessions and Train-the-Trainer programs.
  • Developed and implemented successful onboarding program along with OJT plan across 4 Business Units.
  • Cross-trained existing employees to maximize team agility and performance.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Developed surveys to identify training needs, evaluate E-learning course and workshops.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
  • Developed comprehensive employee training courses for all Business Units and roles.
  • Developed lesson plans, instructional materials and written practice tests for Functional and Sales training courses.
  • Built and maintained professional relationships with vendors and suppliers.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Evaluated and Selected instructors from vendors to conduct specific training programs.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Defined clear targets and objectives and communicated to other team members.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Coached and trained team members to increase quality of work and employee motivation.
  • Evaluated open online courses and launched LinkedIn Learning for Key Account Managers. Thereby, reducing attrition and increasing engagement.

Independent Consultant

Multiple Companies
Bengaluru
09.2016 - 01.2020

Arvind Fashion Limited

  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Developed lesson plans, instructional materials, written practice tests and projects for functional and Behavioural training courses.
  • Collated inputs from various managers, drafted case studies and designed projects for Regional Managers' succession planning program.
  • Designed and co-facilitated workshops on Soft Skills, FTM, Business Acumen for Store Managers.
  • Designed Career Progression and Learning Journey right from Sales Executive to Regional Head.

Kiwings Private Limited

  • Worked with Management consultants and Innovation coach from Australia to convert their experience and offline program into a online program with subscription and mentorship.

Workbench Projects Private Limited

  • Created and contributed for teach training material for Rural Schools and Student Workbook for a project on STEM for Girls.
  • Participated in school run-workshops on STEM and maker fair.
  • Designed workshops for corporate on Waste to Wealth and U-Upcycle which aimed at bringing out innovation and creativity by being conscious of cost, pricing, market condition and environment, and more.
  • Collaborated to design and co-facilitate a workshop using Design Thinking for creating vision and mission statements for a new start-up.

Assistant Manger - Training & Development

Arvind Fashions Limited
Bangalore
09.2015 - 08.2016
  • Created learning journey, OJT plan and new store launch training programs for GAP Stores India, The Children's Place, USPA and more.
  • Developed lesson plans, instructional materials, written practice tests and projects for functional and Behavioural training courses.
  • Conducted Train-The-Trainer Programs for National trainers and empanelled vendors for all Brands of Arvind Fashions.

Sr.Executive - Human Resources

Lifestyle International Private Limited
Bengaluru
04.2013 - 09.2015
  • Develop in-house training courses based on company demand, competency framework and training need analysis for every role.
  • Worked independently with subject matter experts and research to collect information which is required to create or update training modules/courses.
  • Used appropriate adult learning strategies to design the course and identify the best training methodology.
  • Designed games and workshops as simulations for Planning, Cost and Benefit, Strategy, Forecasting and more for Regional Teams and Managers.
  • Launched new learning engagements like Micro-learning programs, Cross Regional Collaboration, Best Practices and more.
  • Designed and Conducted Corporate Induction for one of the Business Unit.

Officer - Stores Support

Tesco HSC
Bengaluru
08.2008 - 08.2010
  • Supported stores on HR KPIs and Operations KPI by conducting daily follow up meeting, escalating and following up on issues.
  • Maintaining reports on KPI metrics and collating issues for non-performance.
  • Conducted trainings on new store processes.


Education

Master of Science - Psychology With Human Resources Management

Christ University
Bangalore
06.2011 - 04.2013

B.Com - Finance

PES College
Banaglore
06.2005 - 04.2008

Skills

    Team Management

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Accomplishments

  • Established learning design / content team at PhonePe with roles, responsibilities and business processes.
  • Evaluated, Selected and played a pivotal role in launching LMS for PhonePe Corporate and Offline Sales.
  • Won Icon of Idea award for developing new learning initiatives and building engagement towards learning at Lifestyle International.

Software

MS Office Suite

Articulate

Vyond

Google Suite

Certification

Using Neuroscience for More Effective L&D -

Timeline

Using Neuroscience for More Effective L&D -

06-2023

Learning Capability Manager - Sales

PhonePe Private Limited
03.2020 - Current

Instructional Design Essentials: Models of ID

02-2020

Independent Consultant

Multiple Companies
09.2016 - 01.2020

Train the Trainer

01-2016

Assistant Manger - Training & Development

Arvind Fashions Limited
09.2015 - 08.2016

Sr.Executive - Human Resources

Lifestyle International Private Limited
04.2013 - 09.2015

Transaction Analysis

12-2011

Neuro Linguistic Behavior: Basic - Advanced

07-2011

Master of Science - Psychology With Human Resources Management

Christ University
06.2011 - 04.2013

Officer - Stores Support

Tesco HSC
08.2008 - 08.2010

B.Com - Finance

PES College
06.2005 - 04.2008
Pooja KumarLearning & Development