Pooja Kumari Singh
Hyderabad
Summary
- Over 7 years of experience, including 4 years in Cash Application and 3 years in Order Management, with a comprehensive understanding of the Order to Cash cycle.
- Expertise in financial reporting, credit management, and cash applications, with a track record of enhancing order processing and collections procedures.
- Skilled in process improvement and data analysis, consistently delivering results in high-pressure environments.
- Committed to leveraging analytical skills and strategic planning to drive organizational success.
Overview
8
8
years of professional experience
Work History
Process Developer - Cash Application Specialist
Genpact India Pvt Ltd
Hyderabad
09.2021 - Current
- Downloaded bank statements to apply incoming payments to customer accounts within TAT.
- Maintained cash tracker for received payments to ensure accurate records.
- Collaborated with collectors on unapplied reports to obtain remittances.
- Initiated contact with banks for details on unidentified payments.
- Created credit and debit memos as needed, based on documentation.
- Processed refunds to customers promptly and efficiently.
- Responded to emails within 24 hours, maintaining effective communication.
- Trained new hires and developed backup procedures for team continuity.
- Reconciled daily cash transactions with bank statements accurately.
- Managed customer account inquiries and resolved payment discrepancies effectively.
- Developed training materials for new team members on cash application procedures.
- Monitored aged receivables and followed up on outstanding payments consistently.
- Developed strong relationships with internal departments such as Sales, Accounting, Credit and Collections teams.
- Ensured accuracy of payments received by researching remittance information from customers' documents.
- Responded promptly to customer inquiries via phone or email regarding their account status.
- Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
- Assisted with month end closing activities related to cash application.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Maintained accurate records of cash receipts and applications on a daily basis.
- Applied knowledge of accounting principles when processing complex transactions.
- Analyzed aged trial balances to identify unapplied credits and payments that require further investigation or research.
Process Associate - Order Management Specialist
Genpact India Pvt Ltd
Hyderabad
12.2017 - 08.2021
- Coordinated order bookings for photocopier deliveries, collections, and relocations.
- Collaborated with UK logistics to provide necessary paperwork for job execution.
- Confirmed orders and site details by contacting UK customers directly.
- Addressed customer and carrier company inquiries via calls and emails.
- Monitored daily job assignments on carrier organization website portal.
- Facilitated internal coordination between sales administration and leasing teams for order processing.
- Coordinated with logistics to ensure timely shipment of products.
- Resolved order discrepancies through effective communication with customers and vendors.
- Collaborated with sales teams to address customer inquiries and requirements.
- Maintained accurate records of order transactions and inventory levels.
- Trained new staff on order processing procedures and best practices.
- Developed processes to ensure order fulfillment was timely and accurate.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Reviewed customer orders for accuracy and completeness prior to processing.
- Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
Education
MBA - Accounting And Finance
Siddhartha Institute of Technology & Science
Hyderabad12.2020
B.Com - Accounting And Finance
Omega Degree College
Hyderabad12.2017
Intermediate -
Omega Junior College
Hyderabad12.2013
S.S.C. -
Sri Chaitanya High School
Hyderabad12.2011
Skills
- Cash application and payment reconciliation
- Credit and debit memos
- Refund processing
- Customer account management
- Effective communication
- Attention to detail
- Customer service and support
- Team collaboration
- Problem solving
- Order management
- Process improvement
- Critical and analytical thinking
Accomplishments
- Awarded the bronze award for outstanding performance
- Received a Spot Award for achieving the highest reconciliations, with 100% quality
- Certified in Lean Idea methodology for process improvement
- Earned another Bronze Award for completing tasks within the TAT, and without any escalations
- Received multiple appreciation emails and calls in recognition of consistent performance
Personal Information
- Date of birth: September 5, 1995
- Gender: Female
- Nationality: Indian
- Marital status: married
- Languages known: English, Hindi, Telugu
Timeline
Process Developer - Cash Application Specialist
Genpact India Pvt Ltd
09.2021 - Current
Process Associate - Order Management Specialist
Genpact India Pvt Ltd
12.2017 - 08.2021
MBA - Accounting And Finance
Siddhartha Institute of Technology & Science
B.Com - Accounting And Finance
Omega Degree College
Intermediate -
Omega Junior College
S.S.C. -
Sri Chaitanya High School