Pooja LNU
Delhi
Summary
Dedicated and service-oriented Senior Cabin Crew with over 8 years of experience at Air India, delivering exceptional in-flight hospitality, safety, and customer service. Promoted to Cabin Senior in 2023 for consistent leadership, operational excellence, and ability to manage diverse crew teams under pressure. Committed to ensuring passenger safety, comfort, and a premium travel experience.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Cabin Senior (SCC)
Air India
Delhi
01.2023 - Current
- Lead and supervise cabin crew teams to ensure seamless service delivery and adherence to safety protocols.
- Conduct pre-flight briefings, delegate responsibilities, and coordinate with the cockpit crew for smooth operations.
- Manage passenger concerns effectively, ensuring customer satisfaction and loyalty.
- Monitor service quality and cabin presentation to align with Air India’s standards.
Cabin Crew
Air India
Delhi
01.2017 - 12.2022
- Provided high-quality customer service to passengers on domestic and international flights.
- Ensured compliance with safety procedures, including pre-flight checks and emergency equipment handling.
- Assisted passengers with special needs, dietary requirements, and medical assistance when necessary.
- Maintained calm and professional demeanor during challenging situations.
Education
Bachelor of Arts -
Hansraj College
New delhi 07.2013 - 08.2016
Skills
- Crew Leadership & Team Management
- Passenger Safety & Emergency Procedures
- Conflict Resolution & Customer Service
- In-flight Service Excellence
- Communication & Interpersonal Skills
- First Aid & CPR Certified
- Service delivery
- Safety protocols
Certification
- DGCA Cabin Crew Training – Air India
- First Aid & CPR Certification
- Safety & Emergency Procedures (SEP)
- Crew Resource Management (CRM)
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Cabin Senior (SCC)
Air India
01.2023 - Current
Cabin Crew
Air India
01.2017 - 12.2022
Bachelor of Arts -
Hansraj College
07.2013 - 08.2016