Pooja Lodhi
Bhanpur Bhopal
Summary
Dynamic Patient Coordinator with a proven track record at Career Hospital, enhancing patient satisfaction through effective appointment scheduling and empathetic communication. Skilled in insurance verification and patient care coordination, I implemented new procedures that improved workflow efficiency, contributing to a positive clinic atmosphere and consistently exceeding performance metrics.
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Knowledgeable Desired Position with background in coordinating patient care and ensuring seamless communication between medical staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient records and facilitate smooth operational workflows.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Patient-coordinator
Career Hospital
05.2021 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
Education
Post Graduation Diploma In Computer Application -
MCU
Bhopal 04.2013
Post Graduation Diploma In Hospital Services Manag -
B.U
Bhopal05.2011
BSC - Biotechnology
B.U University
Bhopal05.2008
Skills
- Appointment scheduling
- Patient relations
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient records management
- Follow-up care
- Patient safety
- Patient registration
- Filing and recordkeeping
- Office administration
- Payment collection
- Care planning
- Creative problem solving
- Claims processing
- Patient flow management
Languages
Hindi English
Beginner (A1)
Timeline
Patient-coordinator
Career Hospital
05.2021 - Current
Post Graduation Diploma In Computer Application -
MCU
Post Graduation Diploma In Hospital Services Manag -
B.U
BSC - Biotechnology
B.U University
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