Summary
Overview
Work History
Education
Skills
Timeline
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Pooja Mandal

Pooja Mandal

Bengaluru

Summary

Dynamic Commercial Outbound Executive at Booking.com with a proven track record in partnership development and strategic planning. Skilled in stakeholder engagement and customer relationship management, I successfully onboarded over 1,000 accommodation partners, enhancing market presence while fostering collaborative environments. Committed to driving results and continuous improvement in every project.

Overview

10
10
years of professional experience

Work History

Commercial Outbound Executive

Booking.com
Bangalore
07.2022 - Current
  • Led team meetings to discuss project updates, fostering a collaborative work culture.
  • Oversaw quality control procedures, guaranteeing that finished works met industry standards.
  • Supporting new partnerships in APAC.
  • Demonstrate the business model, and deliver system training to the accommodation partner.
  • Handle challenges, listen to partner feedback, and navigate benefiting outcomes.
  • Proceed with the availability check to maintain room supply.
  • Proceed with the quality check to provide a safe platform.
  • Acquire new partnerships according to the region's needs.
  • Supporting the new partnership in APAC.
  • To promote the completion of the online registration by new and potential accommodation partners. Onboard at least 1,000 new potential accommodation partners across India and Sri Lanka.
  • Enhancing Booking.com's property portfolio by bringing new partners on board, all while ensuring their smooth start.
  • Contributing to procedural improvements by reporting bugs and suggesting innovative approaches.
  • Formed and sustained strategic relationships with clients.

Business Owner

Sigalits & More
Mumbai
10.2018 - 07.2022
  • Manufacturing chocolate from a micro setup. Sourcing cocoa beans and handling suppliers on a day-to-day basis, handling PR, influencers from Mumbai and Bangalore for collaborations and barter deals, handling the social media page, creating content, and ad campaigns, and conducting corporate events, flea markets, and BTL events. New product development for festivals.
  • Reconciled daily sales, returns, and financial transaction reports, and prepared bank deposits.
  • Utilized effective communication skills to enable successful resolution of issues and conflicts.
  • Used social media to expand market reach, and facilitate sales agent recruitment.
  • Maintained accurate records for operations, inventory, income, and expenses.
  • Kept and tracked records for inventory, income, and expenses, generating reports to check business health and growth.
  • Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Conducted competitive analysis to inform strategic planning and positioning.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Admission Counsellor

Academy of pastry arts
Mumbai
07.2018 - 10.2018
  • Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
  • Provided individual and group counseling to guide clients in areas of social and emotional needs.
  • Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
  • Coordinated resources to support clients and help each achieve targets.

Customer Relationship Account Manager

Culinary cart pvt ltd
Mumbai
07.2016 - 10.2017
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Tracked client account activity, identifying trends and potential areas for growth.
  • Organised client events and workshops to foster community and enhance engagement.
  • Facilitated onboarding of new clients, ensuring a smooth transition and positive experience.
  • Liaised with sales and marketing teams to align strategies with client expectations and market demands.
  • Analysed customer feedback to identify areas for improvement, leading to increased satisfaction levels.
  • Tailored product recommendations to meet specific client needs, maximising value provided.
  • Conducted in-depth analysis of client data to inform strategic decision-making.
  • Managed a portfolio of accounts, ensuring high levels of service and client satisfaction.

Customer Service Representative

Unicorn infosolution
Mumbai
02.2015 - 09.2015
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Processed and issued product orders and service upgrades for customers.
  • Built rapport with customers through courteous and professional communications.
  • Assisted customers with product-related questions, feedback and complaints.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
  • Implemented feedback gathering mechanisms, improving service delivery and enhancing customer experience.
  • Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.

Education

Master of Commerce Spcialization in Business Management - Commerce

Narsee Monjee College of Commerce And Economics
Mumbai
01-2016

Certificate of Higher Education - Finance

Nism
Mumbai

Bachelor of commerce (business management) - Commerce

Mithibai College of Commerce And Economics
Mumbai

Skills

  • Critical thinking
  • Stakeholder engagement
  • Project coordination
  • Commercial awareness
  • Time management
  • Communication excellence
  • Strategic planning
  • Customer service orientation
  • Results-driven approach
  • Decision-making
  • Partnership development
  • Market analysis
  • Customer relationship management
  • Sales strategy
  • Client onboarding
  • Process improvement
  • Stakeholder management
  • Strategy
  • Customer-oriented

Timeline

Commercial Outbound Executive

Booking.com
07.2022 - Current

Business Owner

Sigalits & More
10.2018 - 07.2022

Admission Counsellor

Academy of pastry arts
07.2018 - 10.2018

Customer Relationship Account Manager

Culinary cart pvt ltd
07.2016 - 10.2017

Customer Service Representative

Unicorn infosolution
02.2015 - 09.2015

Master of Commerce Spcialization in Business Management - Commerce

Narsee Monjee College of Commerce And Economics

Certificate of Higher Education - Finance

Nism

Bachelor of commerce (business management) - Commerce

Mithibai College of Commerce And Economics

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Pooja Mandal