Pooja Mangle
Regional Sales Operations
Mumbai
Summary
A result oriented professional with 13+years of experience in Sales Retail Operations and Customer Relationship Management. Proven track record in implementing strategic initiatives to enhance service delivery and ensure optimal utilisation of resources. Seeking a challenging role where I can utilise my strong leadership skills and operational expertise to drive organisational success.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Regional Sales Supervisor
Baccarose Perfumes & Beauty Pvt Ltd
Mumbai, India (Remote)
10.2023 - Current
- Utilized data-driven insights to identify potential growth areas and guide decision-making processes.
- Actively participated in industry conferences and events as an ambassador for the company, fostering valuable networking connections.
- Organized regular team meetings to facilitate communication, foster collaboration, and address any concerns or challenges promptly.
- Cultivated a high-performing sales culture, recognizing top performers through incentive programs and rewards systems.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Developed and implemented strategies to increase sales and improve customer service.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Store Manager
The Body Shop
Mumbai
03.2012 - 09.2023
- Demonstrated proficiency in sales forecasting & stock planning with the help of merchandising Team.
- Developing new avenues for promoting the business costs by controlling expenses.
- Mapping competition in terms of categories, price points, and physical appearance.
- Ensuring the adherence to Sop's in store and smooth cashiering process.
- Resolve customer problems or complaints by determining optimal solution.
- Visual merchandising and ensuring graphics with timely Visual Implementations at stores.
- Maintain, encourage and process 'ownership mentality'.
- Damage & Expire reporting on a weekly & monthly basis for sending the feedback to the category team based on these reports.
Sr Beauty Advisor
Hindustan Unilever ( Brand - POND's)
Mumbai
2012 - 01.2017
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Maintained counter and display areas for cleanliness and organization.
Education
SSC -
OXFORD ENGLISH SCHOOL
Mumbai, IndiaHsc - Commerce
JHONDHALE COLLEGE
Mumbai, IndiaSkills
Team Management Role involves leading, managing, and staffing teams of people to achieve organizational goals
Operation Management Process Management, Budgeting and reporting Leadership Problem-solving
Business Development And Expansion Communication Analysing Strategy
Awards
Employee of the Month-Highest LFL Growth, The Body shop
Timeline
Regional Sales Supervisor
Baccarose Perfumes & Beauty Pvt Ltd
10.2023 - Current
Store Manager
The Body Shop
03.2012 - 09.2023
Sr Beauty Advisor
Hindustan Unilever ( Brand - POND's)
2012 - 01.2017
SSC -
OXFORD ENGLISH SCHOOL
Hsc - Commerce
JHONDHALE COLLEGE