Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Pooja Manjrekar

Customer Support Specialist
Pune

Summary

Customer service professional with over 6 years of experience in customer relations, HR operations, and administrative support. Proven expertise in resolving customer issues, fostering strong relationships, and optimizing processes to drive customer satisfaction. Skilled in utilizing CRM software and providing leadership in collaborative team environments.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Customer Service Specialist

Uniform Advantage
08.2024 - Current
  • Managed customer interactions for order placement, account creation, billing assistance, and website troubleshooting.
  • Handled large accounts, processed returns/exchanges, tracked orders, and filed claims for lost shipments.
  • Ensured exceptional service by resolving queries efficiently and maintaining high customer satisfaction.

Senior Executive

Clean Harbors
01.2023 - 06.2024
  • Managed scheduling of hazardous waste pickups, including used oil and antifreeze, ensuring timely and efficient services.
  • Assisted clients with billing inquiries and service updates, maintaining high levels of customer satisfaction.
  • Coordinated with operations teams to streamline service delivery and address customer concerns effectively.
  • Played a pivotal role in the process until its relocation to Bangalore in June 2024.

Senior Executive

Vodafone
01.2017 - 03.2021
  • Managed and resolved customer complaints within the UK Telecom sector, ensuring high customer satisfaction.
  • Handled incoming calls, emails, and chats, providing timely and effective resolutions to customer issues.
  • Investigated and analyzed complaints to determine root causes and implemented solutions.
  • Adhered to company guidelines and compliance standards in handling sensitive customer data.
  • Escalated unresolved or complex cases to higher management, ensuring proper follow-up and resolution.
  • Provided feedback to improve processes and enhance the customer experience.
  • Maintained detailed records of all complaints, actions taken, and resolutions provided.

Education

Bachelor of Arts - Economics

Pune University
06.2022 - 07.2024

HSC -

Maharashtra
03.2013 - 06.2014

SSC -

Maharashtra
01.2011 - 06.2012

Skills

  • Verbal communication

  • Windows 7

  • MS Office

  • CRM software

  • Problem-solving

  • Relationship building

  • Empathy

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Disclaimer

I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of these particulars.

Timeline

Customer Service Specialist

Uniform Advantage
08.2024 - Current

Senior Executive

Clean Harbors
01.2023 - 06.2024

Bachelor of Arts - Economics

Pune University
06.2022 - 07.2024

Senior Executive

Vodafone
01.2017 - 03.2021

HSC -

Maharashtra
03.2013 - 06.2014

SSC -

Maharashtra
01.2011 - 06.2012

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Pooja ManjrekarCustomer Support Specialist