Pooja Manohar
Gurugram
Summary
- Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
- Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Chat Support Specialist
Concentrix Daksh Pvt . Ltd.
Gurgaon
05.2023 - Current
- Interacting with customers via chat and email to provide information and assistance to amazon audible process.
- Contributing my work in support of the retention team.
Intern
Khanna Paper Mill Pvt .
Amritsar
01.2022 - 07.2022
- Working with marketing teams and handling contract for Export of goods.
Education
MBA in Humar Resource and marketing -
Guru Nanak Dev University
Amritsar, Punjab04.2021
Business Administration , BBA -
Guru Nanak Dev university
Amritsar, Punjab04.2019
Non Medical , 12 -
BBK DAV College for Women
Amritsar, Punjab04.2016
Skills
- Quick Typing
- Business Development
- Multitasking
- Complaint Handling
- Customer Service
- Problem Resolution
- Active Listening
- Microsoft Office
Preferred Language
- English
- Hindi
- Punjabi
Preferred Location
- Pan India
Declaration
I confirm that the information provided by me is true to the best of my knowledge.
Timeline
Chat Support Specialist
Concentrix Daksh Pvt . Ltd.
05.2023 - Current
Intern
Khanna Paper Mill Pvt .
01.2022 - 07.2022
MBA in Humar Resource and marketing -
Guru Nanak Dev University
Business Administration , BBA -
Guru Nanak Dev university
Non Medical , 12 -
BBK DAV College for Women
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