POOJA MANRAL
Noida
Summary
Wireless Team Lead with over 12 years of progressive experience in wireless and network support, from L1/L2 troubleshooting to leading enterprise-scale wireless deployments. Proven expertise in Cisco wireless technologies, AAA implementation, and seamless infrastructure rollouts across PAN India. Certified in JNCIA and CWNA.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Wireless Team Lead
National Informatics Centre
01.2018 - Current
- Company Overview: Under NKN Project
- Leading a 6-member wireless team responsible for designing and deploying highperformance wireless networks across 29 states and 15 central Bhawans in New Delhi
- Specialized in Cisco wireless architecture using 9800, 8500, and 5500 WLCs, and devices like Cisco ISE 3595-K9, 3395.
- Designing and implementing centralized wireless infrastructure with seamless client integration.
- Leading L3 troubleshooting for enterprise-grade wireless solutions and AAA-based security setups.
- Hands-on with Cisco Prime Infrastructure, DNAC, FreeRADIUS (Open Source AAA).
- Expertise in WebAuth, 802.1X authentication, secure wireless access, and custom wireless policy deployment.
- Under NKN Project
Wireless L1/L2 Engineer
National Informatics Centre
01.2015 - 01.2018
- Company Overview: Under NKN Project
- Supported wireless device setup and controller configuration (SSID, firmware upgrades, AP provisioning).
- Conducted wireless site surveys, signal coverage optimization, and capacity planning.
- Performed L1 and L2 level wireless troubleshooting, including monitoring, diagnostics, and escalation procedures.
- Maintained system health checks, patching, and device updates in live environments.
- Under NKN Project
L1 Network Engineer
National Informatics Centre
01.2012 - 01.2015
- Company Overview: Under NKN Project
- Delivered help desk support via phone and email for network-related issues.
- Performed L1 troubleshooting and diagnostics for routers, switches, and wireless endpoints.
- Escalated complex issues to senior engineers after initial triage.
- Created and maintained network documentation including diagrams and configurations.
- Under NKN Project
Education
12th -
CBSE, Sarvodaya Kanya Vidyalaya
New Delhi01.2006
10th -
CBSE, Sarvodaya Kanya Vidyalaya
New Delhi01.2004
MBA - Distance Learning
Symbiosis International
B.Com -
University of Delhi
Skills
- Cisco Wireless
- 80211 Standards
- Wireless LAN Controllers (WLCs)
- Cisco DNAC & Prime
- Identity Services Engine (ISE)
- 8021X Authentication
- WebAuth
- FreeRADIUS opensource
- Site Surveys
- Network Diagnostics
- Team Leadership
- Technical Support
- Client integration
Certification
- CWNA - Certified Wireless Network Administrator
- JNCIA - Juniper Networks Certified Internet Associate
Additional Information
Familiar with Linux OS and shell environment, Strong experience in L1/L2 troubleshooting for both wireless and wired networks, Comfortable working in enterprise and government IT environments
Timeline
Wireless Team Lead
National Informatics Centre
01.2018 - Current
Wireless L1/L2 Engineer
National Informatics Centre
01.2015 - 01.2018
L1 Network Engineer
National Informatics Centre
01.2012 - 01.2015
12th -
CBSE, Sarvodaya Kanya Vidyalaya
10th -
CBSE, Sarvodaya Kanya Vidyalaya
MBA - Distance Learning
Symbiosis International
B.Com -
University of Delhi
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