Pooja Mehta
Consultant
Delhi,Delhi
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of post-secondary education
2
2
Languages
6
6
years of professional experience
Education
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
Bhubaneswar 04.2013 - 05.2017
No Degree - PCM
SGGS College
Patna 05.2012 - 05.2013
CBSE -
Vidya Devi Jindal
Hisar 03.2010 - 05.2011
Skills
Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc) Knowledge of DNS, Windows Authentication, to include authentication with other technologies for Single Sign-On Windows Server administration, systems documentation, backup configuration, systems performance monitoring, systems availability monitoring A realistic consultant with experience setting priorities so that projects are completed on time and with excellent results devoted to building relationships and gaining the trust of coworkers and managers excellent conceptual reasoning abilities and learning new topics Dedicated and industrious job seeker with excellent organizing abilities Prepared to assist group in achieving corporate objectives Organize and trustworthy applicant that excels at handling several responsibilities while maintaining an optimistic outlook ability to accept more responsibility in order to achieve group objectivesServiceNow
MS Office
User Support
Helpdesk Administration
User Training
Network Configuration
Application Support
Internal Communications
Proficient in [Software]
Software Integration
Helpdesk Support
Technical Guidance
Software Installation
Network Administration
Additional Information
ACHIEVEMENTS: Participated In KIIT Fest In 2014. Won IAYP Gold, Silver and Bronze In 2011. Member of Rotary Club In 2010.
Timeline
Consultant
NEC Corporation
04.2023 - 09.2023
Associate Consultant
Capgemini Technology Services India Pvt Ltd
10.2019 - 11.2022
Customer Support Executive
EXL Services India Pvt Ltd.
07.2019 - 09.2019
Technical Support Engineer
Convergys India Pvt Ltd.
09.2017 - 09.2018
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
04.2013 - 05.2017
No Degree - PCM
SGGS College
05.2012 - 05.2013
CBSE -
Vidya Devi Jindal
03.2010 - 05.2011
Work History
Consultant
NEC Corporation
Noida, Uttar Pradesh
04.2023 - 09.2023
- Working with Microsoft administrators and engineers of Exchange, Network, and Security to perform system changes and troubleshooting
- Manage Exchange Online users, manage recipients - create, modify, delete, shared mailbox, recover deleted emails
- Perform network troubleshooting to isolate and diagnose common network problems
- Performing crash and performance analysis - implementing upgrades and improvements on environment
- Set Up and Manage Information Rights Management in Exchange Online
- Expertise in handling mail routing and mail-flow related issues
- Managing Mailbox databases/ Backups/ Repair/ Recovery
- Automated and executed Office 365 administrative tasks via PowerShell such as user account licensing and statistic reporting
- Created PowerShell script to automate Active-Sync Federation with Microsoft Cloud
- Administered monthly database moves through PowerShell
- Provide administrative functions to include account management, resource monitoring, system backups and restoration, read and edit PowerShell scripts
- Implemented Office 365 Tenant implementation with Azure AD Connect and ADFS for Single Sign-On
- Deployed Azure AD Connect and performed Office365 tenant validation.
Associate Consultant
Capgemini Technology Services India Pvt Ltd
Noida, Uttar Pradesh
10.2019 - 11.2022
- Handled software and hardware-related issues
- Worked on a cloud database and server
- Handled group of team members Provided advice, made recommendations and implemented problem-solving strategies when the business needed to re-energize
- Handled chat cases
- Knowledge of HTML, and SQL
- Worked on Service Now platform
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
- Provide end to end support for Servers/network, applications and operating system, handheld devices
- Experience in Active Directory, DNS and DHCP
- Act as a Tier-2/3 support for system 7x24x365
- Flexibly to adapt to a changing environment while under pressure.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Helped team of [10] lead consultants optimize efficiency of current systems by conducting training sessions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Created and developed detailed work plans to meet business priorities and deadlines.
Customer Support Executive
EXL Services India Pvt Ltd.
Noida, Uttar Pradesh
07.2019 - 09.2019
- Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
- Demonstrable professional and proactive approach, with the ability to challenge and question appropriately
- Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines
- Effective and strong team player, with demonstrable experience of building productive working relationships in a 'virtual' environment
- A good understanding of 'Quality' as it relates to customer satisfaction
- Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly
- Strong presentation skills with the ability to create documentation including policy and presentations
- Ability to produce high quality technical documentation and analysis
- Excellent customer service skills with ability to be tactful and diplomatic
- Ability to work flexible hours and be available 24x7x365.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Support Engineer
Convergys India Pvt Ltd.
Gurgaon, Haryana
09.2017 - 09.2018
- Global B2B client on O365 products configure Outlook mailbox
- Respond to customer requests via phone and e-mail in a timely and accurate manner
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Develop, update, document and manage GPOs across complex multiple domains, network environment
- Develop and maintain backup and recovery practices and procedures which will be executed by network and production coordinators
- Create and maintain AD environment management documentation on as necessary basis
- 20% -> Development in PowerShell
- Work with Forests and Domains; Restructuring a Forest and Renaming Domains
- Maintains the Group Policy infrastructure based on the policies and guidelines provided
- Work with Group Policies
- Work with Global Catalog Servers and Schema
- Provide L1/L2/L3 level Support for Office365
- Office 365 Deployment, Implementation and administration support experience
- Managing entire AD replication, trust relationship
- Mailbox creation and Shared Mailbox Creation and rename & delete Mailbox
- Configuring and managing mail routing and connectors
- Resolving Outlook free busy, calendar
- AD user creation & group creation
- File and Folder share permissions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times to support business continuity.
- Gathered trend data from customer calls and interactions.
- Delivered Tier-3 support and SME input to internal and external customers.