Pooja Mhatre

Skills

• Data Management: Proficient in managing and updating property websites, ensuring data accuracy and integrity.
• Communication and Follow-Up: Strong skills in maintaining clear and effective communication, regularly following up with Supply Points of Contact (POCs) to ensure smooth operations.
• Price Updating: Expert in updating prices on property websites to reflect current market trends and company standards.
• Data Updating: Regularly updated property data to maintain accurate and up-to-date information.
• Property Creation: Successfully created new property listings based on source website information, ensuring comprehensive and appealing profiles.
• Commission Management: Managed and updated commission details as provided by Supply POCs, maintaining transparency and accuracy.
• Offer Management: Implemented and updated offers and bulk offers, enhancing property listings' appeal and engagement.
• Video Creation: Created tutorial videos to demonstrate property updates and procedures, aiding team training and clarity.
• Meeting Participation: Actively attended and contributed to meetings with Supply POCs and Team Managers, ensuring alignment and collaboration.
• Training: Trained new joiners on property creation and video creation, fostering a knowledgeable and skilled team.
• Team Support: Catered to team doubts and provided support, promoting a collaborative and efficient work environment.
• Excel Proficiency: Maintained detailed Excel sheets with necessary information, ensuring organized and accessible data management.
• Query Resolution: Efficiently resolved supply queries, providing solutions and timely responses via Freshdesk mail.
• Task Management:
• Ensured timely completion of tasks, maintaining high standards of productivity and accuracy.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

Achievements

• Received rewards and recognition in October 2023
• Awarded Second Best Team Player of 2023

• Developing strategic policies & programs for corporate travel
• Plan, Travel, Accommodation & Itineraries
• Evaluating travel services by researching travel dates to find best quality for the price
• Process travel documents according to travel needs and company procedures
• To maintain close communication with the relevant suppliers & Clients at all times on the progress of the bookings
• Handling and overseeing all travel arrangements and operations
• Managing relationships with travel agencies and vendors
• Negotiate contracts or rates with travel service providers
• Provide advise on travel documents & insurance
• Ensure compliance in all aspects of travel procedures
• Drive continuous improvement of travel programs.

• Providing Services to the customers
• Endeavours to build healthy bonds with new clients & corporates
• Sales Management
• Daily interacting with support, sales & Management team
• Attending calls with respect to sales and services
• Troubleshooting all the customer's problems and providing solutions within best possible time
• Centre Management.

• Managing the sales and marketing operations
• Promoting new launches and accountable for achieving business goals and increasing sales
• Implementing marketing strategies to build consumer preference and drive volumes
• Attending meetings with prospective clients
• Identifying Client's requirements and provides them with the solutions
• Active participation in product launching and expansion of business
• Proper coordination with team members and various departments
• Maintaining relationships with the Clients, Brokers, Builders, Sales Managers, etc
• Maintaining and Managing CRM.