Pooja Mishra
Summary
Proactive, demonstrated, and innovative Identity Access Manager, seeking a challenging position in an organization to make use of automation and process improvement expertise to enhance productivity in the workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader - Identity Management
HCL
Noida
09.2021 - Current
- Facilitates relationship with external managed service provider to provide IAM services to 15,000 users.
- Ensures timely response for over 24,000 I&AM requests each year across the enterprise.
- Supervises managed service provider's I&AM team
- Partners with HR and IT Finance to hire and train new IAM engineers.
- Coordinated with IAM Engineers to implement GIAMA/CyberArk(PAM solution) across the enterprise.
- Implemented user provisioning/deprovisioning and role based access control across the enterprise for applications with and without SSO, and for applications with both legacy and modern authentication mechanisms.
- Integrated with Active directory for authentication & Authorization
- Oversees internal user access request system and reviews approvals for multiple enterprise applications.
Sr. Analyst- IAM Domain
Concentrix
Gurugram
10.2016 - 08.2021
- Completed two HRIS migrations with MIM & SailPoint
- Integrated single sign-on (SSO) for new enterprise applications via LDAP, ADFS, Azure, or ISPIM
- Monitored ISPIM org daily to remediate identity issues and to maintain attribute mappings from UKGPro to Active Directory.
- Administrated Active Directory Federation Services (ADFS) to include creation, maintenance, and troubleshooting of relying party trusts.
- Audited Active Directory for potential security risks while partnering with regulatory compliance and external auditors.
- Aligned with stakeholders to implement role-based access solutions for enterprise applications.
- Completed new Azure Active Directory single sign-on (SSO) configurations, troubleshoot Azure AD Sync connector, and managed Azure Federated SSO connections.
- Demonstrated overall responsibility over Active Directory to include user accounts, troubleshooting, modifications, permissions, OU structure, and sites and services.
Customer Support Executive
Snap Deal
New Delhi
02.2015 - 04.2016
- Oversaw all user access requests submitted within the domain to ensure end user satisfaction while maintaining the principle of least privilege.
- Revalidation of user access.
- Raising request when identified the GAP
- ID creation on AD & Email
- Application level ID provisioning /de-provisioning
- Resolve customer query related to access
- Regulated AD accounts and their administrative permissions within the domain using PowerShell or ManageEngine ADManager.
- Executed emergency terminations, asset recovery, data retrieval and remote data wipes when deemed necessary by IT compliance or legal departments.
Customer Care Executive
Home Shop 18
Noida
04.2013 - 01.2015
- Preparing escalation call report for management
- Preparing agent utilization report
- Monitoring queue for call flow related to sales team and chat team
Education
Diploma - Software Development
GNIIT
Gurugram05.2012
Bachelor of Arts - English
Chatrapti Sahuji Maharaja
Kanpur06.2011
Intermediate - Arts
SPGIC
Prayagraj06.2008
High School Diploma -
SPGIC
Prayagraj05.2006
Skills
- User Lifecycle Management
- One Identity
- CyberArk Trustee
- Role Based Access Control (RBAC)
- Process Improvement and Automation
- Active Directory/Azure SSO
- GIAMA PIM Tool
- Active Directory Audit Reporting
- Microsoft Identity Manager (MIM)
- Governance and Compliance
- Active Directory SOC Response
Certification
- SailPoint Trained
- CyberArk Trustee
Timeline
Team Leader - Identity Management
HCL
09.2021 - Current
Sr. Analyst- IAM Domain
Concentrix
10.2016 - 08.2021
Customer Support Executive
Snap Deal
02.2015 - 04.2016
Customer Care Executive
Home Shop 18
04.2013 - 01.2015
Diploma - Software Development
GNIIT
Bachelor of Arts - English
Chatrapti Sahuji Maharaja
Intermediate - Arts
SPGIC
High School Diploma -
SPGIC
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