Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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POOJA MISHRA

POOJA MISHRA

Whitefield

Summary

Experienced Customer Support Specialist with proven ability to resolve complex issues and provide exceptional service. Skilled in communication, problem-solving, and building strong client relationships. Dedicated to delivering top-notch support solutions.

Overview

12
12
years of professional experience

Work History

CUSTOMER SUPPORT SPECIALIST - CARDS

REVOLUT. U.K. (Remote)
06.2023 - Current
  • Skilled in handling high volume of calls and emails while maintaining professionalism
  • Proficient in resolving customer issues and inquiries promptly and effectively
  • Over 3 years of experience providing exceptional customer service in a fast-paced environment
  • Use of Tawk.to, 3CX and Zendesk for interaction with customer's
  • Make product recommendations or services to customer's based on their needs and preferences
  • Received positive feedback from customers for delivering personalized service and exceeding expectations.

CUSTOMER SUPPORT SPECIALIST

AEON NUVO DIAMOND. Mumbai (Remote)
11.2020 - 12.2021
  • Maintaining a positive, empathetic, and professional attitude toward customer's at all times
  • Responding promptly to customer inquiries
  • Communicating with customer's through various channels
  • Acknowledging and resolving customer complaints
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Familiar with using CRM software to maintain accurate customer records and track interactions
  • Skilled in providing personalized assistance and guidance to meet diverse customer needs.

CUSTOMER SUPPORT

DESERTCART. Mumbai (Remote)
03.2018 - 06.2020
  • Reinforced established quality control standards and followed procedures for optimal customer interactions
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans
  • Created activities and engagements to enhance customer experience, knowledge and patronage
  • Worked with client's to address and respond to client and partnership management issues
  • Assisted customer's with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

CUSTOMER SUPPORT AND ADMIN

BROOK PLANTS & LANDSCAPING L.L.C. Dubai
04.2016 - 09.2016
  • Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development
  • Applied interpersonal and motivational skills to facilitate program engagement and promote adherence to principles taught during training
  • Created content for various training programs
  • Monitored growth and development of individual soft skills
  • Designed training manuals to hand out to groups during training
  • Observed oce settings to determine soft skills needs before presenting
  • Varied long-term sta excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.

OFFICE CO-ORDINATOR

FOCUS TECHNICAL TRAINING CENTRE. Dubai
04.2015 - 12.2015
  • Headed a team of 9 manual designers and 12 CAD designers
  • Took orders from marketing team and got the designs, as per customer's requirements done within the stipulated time frame
  • Co-co-ordinated well with the production and the marketing team for smooth processes
  • To make corrections in the technically of the design and implement them
  • To achieve maximum successful production targets and gain customer's trust on the company
  • To get the gold loss to minimum possible limit.

PRODUCT DEVELOPMENT

PODDAR DIAMONS PVT. LTD.
Mumbai
05.2014 - 10.2014
  • Completed comprehensive management training program specializing in leadership development and operational eciency
  • Analyzed data and implemented strategies to increase sales and streamline processes.

MANAGEMENT TRAINEE

GEM AND JEWELRY SKILL COUNCIL OF INDIA.
Mumbai
07.2013 - 12.2013
  • Experienced the essentials of marketing and customer relationship management
  • Organized company les and created support system to decrease workload and increase productivity of account managers
  • Answered incoming telephone calls, took down messages and provided information
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Kept physical les and digitized records organized for easy updating and retrieval by authorized team members
  • Completed clerical tasks such as ling, copying and distributing mail.

Education

BACHELOR OF ARTS - JEWELRY DESIGNING AND MANUFACTURING TECHNOLOGY.

HIGHER SECONDARY EDUCATION - CENTRAL BOARD OF SECONDARY.

Skills

  • Zendesk
  • Freshdesk
  • Livechat
  • 3CX
  • Jira
  • Confluence
  • Salesforce
  • Tawkto

Personal Information

  • Date of Birth: 12/01/92
  • Nationality: Indian

Timeline

CUSTOMER SUPPORT SPECIALIST - CARDS

REVOLUT. U.K. (Remote)
06.2023 - Current

CUSTOMER SUPPORT SPECIALIST

AEON NUVO DIAMOND. Mumbai (Remote)
11.2020 - 12.2021

CUSTOMER SUPPORT

DESERTCART. Mumbai (Remote)
03.2018 - 06.2020

CUSTOMER SUPPORT AND ADMIN

BROOK PLANTS & LANDSCAPING L.L.C. Dubai
04.2016 - 09.2016

OFFICE CO-ORDINATOR

FOCUS TECHNICAL TRAINING CENTRE. Dubai
04.2015 - 12.2015

PRODUCT DEVELOPMENT

PODDAR DIAMONS PVT. LTD.
05.2014 - 10.2014

MANAGEMENT TRAINEE

GEM AND JEWELRY SKILL COUNCIL OF INDIA.
07.2013 - 12.2013

BACHELOR OF ARTS - JEWELRY DESIGNING AND MANUFACTURING TECHNOLOGY.

HIGHER SECONDARY EDUCATION - CENTRAL BOARD OF SECONDARY.

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