Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Timeline
Generic
Pooja Mishra

Pooja Mishra

Delhi

Summary

Dynamic ATM Engineer with a proven track record at Indra Sistemas India Pvt. Ltd., excelling in delivering engineering solutions and technical support. Adept in troubleshooting and incident management, I consistently achieved project goals while enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in Python and monitoring tools like Grafana.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ATM Engineer

Indra Sistemas India Pvt. Ltd.
Noida
11.2023 - Current
  • Designed and implemented engineering solutions for diverse projects at Indra Sistemas.
  • Collaborated with cross-functional teams to fulfill project specifications and requirements.
  • Conducted testing to assess functionality and optimization of systems.
  • Completed projects on time and within budget, maintaining high standards.
  • Generated detailed technical reports for clients, ensuring clarity and comprehension.
  • Provided technical assistance for hardware and software issues across multiple channels.
  • Maintained composure during challenging customer interactions, utilizing de-escalation techniques.
  • Configured and installed hardware and software to align with organizational needs.

Production Support Engineer

Career Net Technologies Pvt. Ltd.
06.2022 - 06.2023
  • Resolved customer-reported issues with timely, satisfactory solutions to ensure service continuity.
  • Delivered precise technical support for web applications, enhancing user experience and satisfaction.
  • Investigated, diagnosed, and addressed customer concerns through effective troubleshooting.
  • Managed technical requests and process issues to maintain operational productivity.
  • Monitored daily IT activities to oversee service and infrastructure operations.
  • Handled APP/NETWORK incidents, achieving resolution within defined SLAs.
  • Documented and rectified all reported issues accurately for tracking purposes.
  • Analyzed logs using Grafana and Kibana to monitor traffic, latency, and response times.

Education

MCA -

Faizabad University
Uttar Pradesh, UP
01.2021

BCA -

Faizabad University
Uttar Pradesh, UP
01.2019

Skills

Product and service knowledge

Operating system installation

IT standards and protocols

Customer service best practices

End-user and technical support

Troubleshooting and problem-solving

Incident management tools: HPSM, ServiceNow, JIRA, Confluence

Programming languages: Python, Java

Monitoring tools: Kibana, Kubernetes, Grafana

  • Development tools: Postman, Putty, PostgreSQL
  • Web technologies: HTML5, CRM
  • Dashboard management: JIRA Dashboard, PG Admin
  • Database management
  • Application support
  • Incident management
  • Customer service
  • Issue resolution
  • Report preparation

Certification

  • DBMS Training (Aviation Focus)- Gained hands-on experience in database design, and data management tailored for aviation systems.
  • PYTHON FULL STACK DEVELOPER - Completed certification in Python from APTRON Noida, Uttar Pradesh in 2022
  • JAVA TECHNOLOGY - Completed certification in Java Technology from Soft Pro, Lucknow in 2019

Disclaimer

I hereby declare that the information provided here is correct to the best of my knowledge. Pooja Mishra

Languages

hindi
First Language
English
Intermediate (B1)
B1

Timeline

ATM Engineer

Indra Sistemas India Pvt. Ltd.
11.2023 - Current

Production Support Engineer

Career Net Technologies Pvt. Ltd.
06.2022 - 06.2023

MCA -

Faizabad University

BCA -

Faizabad University

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Pooja Mishra