Pooja Mishra
Delhi
Summary
Dynamic ATM Engineer with a proven track record at Indra Sistemas India Pvt. Ltd., excelling in delivering engineering solutions and technical support. Adept in troubleshooting and incident management, I consistently achieved project goals while enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in Python and monitoring tools like Grafana.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ATM Engineer
Indra Sistemas India Pvt. Ltd.
Noida
11.2023 - Current
- Designed and implemented engineering solutions for diverse projects at Indra Sistemas.
- Collaborated with cross-functional teams to fulfill project specifications and requirements.
- Conducted testing to assess functionality and optimization of systems.
- Completed projects on time and within budget, maintaining high standards.
- Generated detailed technical reports for clients, ensuring clarity and comprehension.
- Provided technical assistance for hardware and software issues across multiple channels.
- Maintained composure during challenging customer interactions, utilizing de-escalation techniques.
- Configured and installed hardware and software to align with organizational needs.
Production Support Engineer
Career Net Technologies Pvt. Ltd.
06.2022 - 06.2023
- Resolved customer-reported issues with timely, satisfactory solutions to ensure service continuity.
- Delivered precise technical support for web applications, enhancing user experience and satisfaction.
- Investigated, diagnosed, and addressed customer concerns through effective troubleshooting.
- Managed technical requests and process issues to maintain operational productivity.
- Monitored daily IT activities to oversee service and infrastructure operations.
- Handled APP/NETWORK incidents, achieving resolution within defined SLAs.
- Documented and rectified all reported issues accurately for tracking purposes.
- Analyzed logs using Grafana and Kibana to monitor traffic, latency, and response times.
Education
MCA -
Faizabad University
Uttar Pradesh, UP01.2021
BCA -
Faizabad University
Uttar Pradesh, UP01.2019
Skills
Product and service knowledge
Operating system installation
IT standards and protocols
Customer service best practices
End-user and technical support
Troubleshooting and problem-solving
Incident management tools: HPSM, ServiceNow, JIRA, Confluence
Programming languages: Python, Java
Monitoring tools: Kibana, Kubernetes, Grafana
- Development tools: Postman, Putty, PostgreSQL
- Web technologies: HTML5, CRM
- Dashboard management: JIRA Dashboard, PG Admin
- Database management
- Application support
- Incident management
- Customer service
- Issue resolution
- Report preparation
Certification
- DBMS Training (Aviation Focus)- Gained hands-on experience in database design, and data management tailored for aviation systems.
- PYTHON FULL STACK DEVELOPER - Completed certification in Python from APTRON Noida, Uttar Pradesh in 2022
- JAVA TECHNOLOGY - Completed certification in Java Technology from Soft Pro, Lucknow in 2019
Disclaimer
I hereby declare that the information provided here is correct to the best of my knowledge. Pooja Mishra
Languages
hindi
First Language
English
Intermediate (B1)
B1
Timeline
ATM Engineer
Indra Sistemas India Pvt. Ltd.
11.2023 - Current
Production Support Engineer
Career Net Technologies Pvt. Ltd.
06.2022 - 06.2023
MCA -
Faizabad University
BCA -
Faizabad University
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