Pooja Mitra Choudhuri
Gurgaon
Summary
Seasoned Human Resources Professional with experience of working in fast-paced Global Organizations driving Transformation and HR Service delivery through Quality, Automation and Optimization.
Driving the planning, development, implementation and adoption of HR processes and services, change management for new/related HR processes and tools.
Overview
21
21
years of professional experience
Work History
Director - HRSSC
CIBT (Newland Chase)
05.2023 - 07.2024
- Ensuring a smooth transition of HR business operations, possibilities to further develop the India COE support model through collaboration, along with opportunities to include operational efficiency and automation.
- Created policies and procedures helpful to increase efficiency, guaranteeing effective and clear communication that supports service excellence.
- Responsible for the full realization of all program objectives and stakeholder commitments within HR Business Operations.
- Establishing and maintaining effective communication channels and connections with HR Ops teams in all markets.
- Assisting with and present at operational performance evaluations, and preparing reports for stakeholders and executive leadership teams.
- Assisted in the development of performance management systems and annual reviews.
- Identified areas of improvement in the organization's HR operations processes and procedures.
Associate Director - HRSSC
Capgemini Technology Services
02.2022 - 03.2023
- Managing team involved in taking care of day-to-day delivery of HR Operations & Global Mobility and Immigration services
- Employee Life cycle management. Working with HR business partner on policy, process, budgeting and timelines.
- Working as part of broader HR team to deliver annual compensation processes such as performance management, salary review, bonus and other benefits.
- Responsible for preparing weekly/monthly/quarterly review dashboards for internal teams and for Business reviews
- Working with Group IT and HR inhouse technical team on advancement of tools
HR Operations Lead
Wood Group PSN India Private Limited
03.2019 - 12.2021
- Managing a team involved in taking care of day-to-day delivery of HR Shared Services (Employee Life Cycle) to the business.
- Also managing the GM portfolio taking care of Mobility assignments for Home Seconded, LTA, STA, and International Project Hire assignees globally
- Providing support on accurate application of Annual Salary Review, Annual Tax Review (in coordination with Group Tax team) & Goods & Services Differential Review
- Interfacing with carriers, providers, brokers and third-party administrators to deliver day to day vendor management activities such as pre-medical, medical, relocation services
- Process governance, documentation and front-ending meeting audit requirements and conducting periodic audits on assignee records in HR system to ensure consistency and data integrity.
Customer Experience Lead
Airbnb
06.2017 - 02.2019
- Managing daily operations on scheduling, shift approvals, and workforce planning.
- Collaborating in establishing policies, processes, and standards that support a world-class customer service operation.
Team Lead/Consultant- HR Management Consulting
KPMG Global Services Pvt. Ltd.
05.2014 - 03.2017
- Managed employee life cycle and International assignments.
- Managed administration of transfers and guidance for local offices on mobility policy, relocation support and compliance, tax consultation, and vendor governance.
- Prepared and presented Salary Offers, Salary Build-Ups, Cost Estimates, and other assignment-related documentation to international assignees.
Vendor Management Services Lead
BA Continuum Solutions India Pvt. Ltd.
05.2008 - 11.2013
- Managed the team responsible for end-to-end management of 400+ SOWs and 13,000+ contractors attached to the SOWs in the Fieldglass application.
Lead Analyst - Operations
XL India Business Services Pvt. Ltd
05.2007 - 05.2008
- Worked on D&B credit reports to provide information regarding potential clients for insurance to internal XL insurance businesses, like liability, Property, Casualty, and Reinsurance.
Business Analyst
American Express Bank Ltd, Gurgaon
01.2006 - 05.2007
- Handled reconciliation procedure for banks like Bank of America, Bank of Montreal, and Royal Bank of Canada.
Process Specialist
Genpact, Gurgaon
05.2003 - 01.2006
- Accounts receivables and management for GE Plastics.
Education
Master of Arts - Psychology
IGNOU
New DelhiThree years Diploma in Japanese Language -
Japanese Information & Cultural Centre (Japanese Embassy)
B.A -
Delhi University
A.I.S.S.C.E -
Kendriya Vidyalaya
Skills
- Leadership
- Teamwork and Collaboration
- Project Management
- People Management
- Budget Management
- Business Development
- Operations Management
- Program Management
- Organizational Development
- Contract and Vendor Management
- Corporate Communications
- Talent Acquisition
- Human Resources Management
Languages
Japanese
Advanced (C1)
C1
Timeline
Director - HRSSC
CIBT (Newland Chase)
05.2023 - 07.2024
Associate Director - HRSSC
Capgemini Technology Services
02.2022 - 03.2023
HR Operations Lead
Wood Group PSN India Private Limited
03.2019 - 12.2021
Customer Experience Lead
Airbnb
06.2017 - 02.2019
Team Lead/Consultant- HR Management Consulting
KPMG Global Services Pvt. Ltd.
05.2014 - 03.2017
Vendor Management Services Lead
BA Continuum Solutions India Pvt. Ltd.
05.2008 - 11.2013
Lead Analyst - Operations
XL India Business Services Pvt. Ltd
05.2007 - 05.2008
Business Analyst
American Express Bank Ltd, Gurgaon
01.2006 - 05.2007
Process Specialist
Genpact, Gurgaon
05.2003 - 01.2006
Master of Arts - Psychology
IGNOU
Three years Diploma in Japanese Language -
Japanese Information & Cultural Centre (Japanese Embassy)
B.A -
Delhi University
A.I.S.S.C.E -
Kendriya Vidyalaya
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