Pooja Nagaraj

• Org Design & Ramp-Up: Designed the regional grocery team structure and onboarded 60 employees within 60 days in partnership with TA and regional leads
• Onboarding & Development: Created a 10-day onboarding plan, worked with regional directors to define KRAs, and worked with the L&D team on training needs to optimize team efficiency
• Employee Engagement: Maintained strong floor presence, sharing insights with leadership and enabling proactive retention
• Also achieved zero grievances in the last two PD cycles
• Change Management: Led transitions in leadership org structure seamlessly
• Process Improvement: Partnered with BD, finance, and control teams to implement the POD structure and resolved the blockers in the payment process
• Retention & Budget: Achieved 0% leadership attrition (level 13+) and maintained grocery BU costs within AOP targets
• Org design for grocery are green as per the org spans and layers (6 layers and avg span of control is 4)
• Ongoing Project: Leading an initiative to align KRAs across roles within the BU, enhancing synergy and operational efficiency

HR BP Leader, Technology Business Unit

• Designed and implemented HR processes and policies for a technology BU with 200+ employees.
• Redesigned HR processes to improve employee experience, leading HR operations for the unit and a team of three.
• Supported organization-wide HRMS implementation and partnered with Talent Acquisition on hiring across India, including campus recruitment.
• Collaborated with leadership to develop onboarding and induction plans for new hires.
• Conducted employee pulse surveys, tracked milestones, and implemented feedback to enhance the experience.
• Developed a competency growth model, launched Rewards & Recognition, L&D, and engagement programs.
• Created HR metrics and dashboards for Monthly Review meetings with leadership.

Global HR Leader – Product Engineering (250+ Employees Across India, US, Canada, Australia)

• Led end-to-end HR functions for global product engineering teams, aligning policies and processes with business strategy.
• Partnered with global HR to drive performance management, engagement surveys, recognition programs, succession planning, and leadership development.
• Launched 'OKR' and rating-free performance management across the global cloud business unit.
• Designed and implemented programs for employee engagement, retention, and leadership coaching based on data-driven insights.
• Championed inclusion, diversity, wellness, and R&R initiatives; provided employee relations and outplacement counseling.
• Co-led global 'Hackathon' with the innovation lead, fostering creativity and collaboration.
• Evaluated compensation trends, advised on competitive compensation structures, and developed a delivery bonus plan for engineering teams.
• Conducted 9-box assessments and succession planning for global talent management.
• Headed the 'Covid Taskforce' to support employees and their families, fostering a safe work environment during the pandemic.
• Directed 'Project Sunrise,' a campus-to-corporate program for engineering students, building corporate readiness and industry connections.
• Partnered with Talent Acquisition on employer branding initiatives for 247.ai Innovation Labs.

Senior HR Business Partner – Communications, Media, and Technology Group (6,000+ Headcount)

• Led HR operations for a 6,000+ headcount unit, overseeing a team of 5 HR business partners.
• Partnered with leadership on HR initiatives, including R&R, competency assessment, succession planning, performance management, and employee engagement.
• Managed the full employee lifecycle, from onboarding to exit, ensuring timely delivery of HR initiatives and adherence to policies.
• Led change management for performance achievement and Gallup engagement surveys, working with leadership to enhance engagement scores.
• Resolved complex employee relations cases with empathy, advising on disciplinary actions when necessary.
• Recognized as a Culture Champion for Accenture India, developing solutions for retention, engagement, and succession planning.
• Directed initiatives on inclusion, diversity, L&D, and wellness, collaborating with COE on PAN India efforts.
• Advised leaders on grievances, PIP, and sensitive conversations, enhancing team management skills.
• Key contributor in developing an HR analytics tool and HR BOT for Accenture Technology.
• Coordinated with senior leadership and Talent Acquisition to meet talent needs, ensuring compliance with client contracts and Accenture standards.
• Led internal and client audits, ensuring HR processes and compliance aligned with contractual obligations.

HR Partner

• Collaborated with leaders on hiring strategies and workforce planning.
• Implemented R&R programs for employees across various client locations.
• Partnered with account leads for quarterly reviews and employee engagement initiatives.
• Generated headcount and attrition reports, analyzed trends, and recommended retention strategies.
• Conducted exit interviews and surveys to gather feedback for continuous improvement.

• Partnered with global, cross-functional teams to design and implement HR policies.
• Established recruitment, onboarding, and exit processes, including forced exits.
• Participated in workforce planning and forecasting to align with business needs, growing the organization from 60 to 200 employees in 2 years.
• Collaborated with vendors to meet hiring demands and led walk-in recruitment for various levels.
• Oversaw end-to-end HR processes, from hiring to exit, and conducted policy update roadshows for employees.
• Institutionalized the performance management framework within business lines, ensuring timely completion.
• Worked with business leaders to assess training needs and coordinated with external partners for execution.
• Led team-building exercises to reinforce core values, boost morale, and enhance teamwork among leaders and employees.

Talent Acquisition & Onboarding Specialist

• Conducted preliminary screening and short-listing of candidates to ensure alignment with role requirements.
• Coordinated with technical managers to schedule interviews and followed up on feedback.
• Managed onboarding processes across all levels, including senior leadership, ensuring a seamless experience.
• Organized onboarding events for over 250 campus joiners independently.
• Provided accurate and timely onboarding reports to functional heads.