Pooja Negi
Bengaluru
Summary
Results-driven Social Media Marketing Specialist with over 2 years of experience in crafting and executing impactful social media strategies. Combining a strong background in business operations, I leverage analytical insights to align marketing efforts with organizational goals. Skilled in content creation, community engagement, and performance analysis, I excel at driving brand awareness and customer loyalty. Adept at collaborating with cross-functional teams to optimize processes and enhance campaign effectiveness, I am committed to delivering measurable results that contribute to overall business success.
Overview
6
6
years of professional experience
Work History
Business Operation Executive
THE LIGHTHOUSE TECHNOLOGY
06.2023 - 05.2024
- Collaborating with top management to develop and implement business strategies that align with the company's goals.
- Facilitating communication and collaboration among different departments to ensure a seamless flow of information and activities.
- Establishing key performance indicators (KPIs) and monitoring the performance of various departments to ensure they meet organizational goals.
- Ensuring that operational processes contribute to a positive customer experience.
- Conduct regular performance evaluations for team members.
- Demonstrate a strong work ethic and commitment to the team's goals.
Business Analyst
DNJ INFOTECH
01.2023 - 03.2023
- Synthesized feedback from stakeholders during interviews and focus groups
- Prepared presentations summarizing findings from data analysis
- Assisted in developing policies related to system access control protocols
Social Media Marketing Specialist
LANXIN TRADING PRIVATE LIMITED
Noida
06.2020 - 10.2022
- Conducted research on current benchmark trends and audience preferences.
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Developed and implemented successful social media strategies across multiple platforms.
- Monitored and reported on feedback, insights, and customer engagement metrics.
- Managed daily presence in social networking sites including Facebook, Telegram, Instagram.
Cat-Advisor
Max Bupa Health Insurance
02.2019 - 11.2019
- Worked to keep clients aware of progress, while offering updated information
- Organized and prioritized work to complete assignments in a timely, efficient manner
Financial Service Consultant
ICICI Prudential Life Insurance
03.2018 - 12.2018
- Provided superior customer service to clients by addressing all questions and concerns
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
Education
MBA - Marketing and HR
M.D. University
Rohtak01.2017
MIS SMART PROFESSIONAL -
Aptech
10.2015
B. COM -
M.D University
Rohtak05-2015
Skills
- Customer Service
- Adaptability
- Coordinating
- Communications
- Business Operations
- Customer Satisfaction
- Business Strategies
- Key Performance Indicators (KPIs)
- Customer Experience
- Customer Support
- Management
- Sales
- Financial Services
- Scheduling Coordination
- Campaign Management
- Community Engagement
- Performance Tracking
- Strategy Development
- Audience Targeting
- Social Media and Promotions
- Decision-Making
Hobbies and Interests
- Listening Songs
- Watching TV Shows
- Reading
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Business Operation Executive
THE LIGHTHOUSE TECHNOLOGY
06.2023 - 05.2024
Business Analyst
DNJ INFOTECH
01.2023 - 03.2023
Social Media Marketing Specialist
LANXIN TRADING PRIVATE LIMITED
06.2020 - 10.2022
Cat-Advisor
Max Bupa Health Insurance
02.2019 - 11.2019
Financial Service Consultant
ICICI Prudential Life Insurance
03.2018 - 12.2018
MBA - Marketing and HR
M.D. University
MIS SMART PROFESSIONAL -
Aptech
B. COM -
M.D University
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