Mala Kamboj
New Delhi
Summary
Dynamic Operations and SAP Project Coordinator with a proven track record at BT Group and NIIT Limited, showcasing exceptional skills in project lifecycle management and customer relationship development. Excelled in driving projects to completion, ensuring quality solutions, and fostering team collaboration. Demonstrates a keen ability to learn swiftly and adapt, making significant contributions to both team and project success.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
BT Group
12.2022 - Current
- Company Overview: British Telecom (BT) is a leading telecommunications and IT services company based in the UK
- With a global presence, it offers a wide range of communication solutions, including fixed-line and mobile services, broadband, digital TV, and innovative technologies like 5G and cybersecurity
- BT is known for its commitment to sustainability and corporate responsibility, serving both residential and business customers with a rich history dating back to the 19th century
- Managing the complex work in IAG Contract and collecting all necessary details required for processing the request from different sources and handling the Tickets
- Dashboard Creation: Preparing reports and dashboards for internal and external teams via MS Excel
- Serving as the primary contact and coordinator between client teams and internal departments
- Facilitating communication and collaboration between internal and external teams to drive project implementation
- Managing both the quotation and procurement phases of the purchasing process through different BT tools
- British Telecom (BT) is a leading telecommunications and IT services company based in the UK
- With a global presence, it offers a wide range of communication solutions, including fixed-line and mobile services, broadband, digital TV, and innovative technologies like 5G and cybersecurity
- BT is known for its commitment to sustainability and corporate responsibility, serving both residential and business customers with a rich history dating back to the 19th century
SAP Project Coordinator
NIIT Limited
06.2020 - 12.2022
- Company Overview: NIIT Limited is an Indian multinational IT and education company founded in 1981
- It provides a wide range of IT training and education services globally, with a focus on enhancing digital skills and supporting corporate and educational institutions in achieving their learning and technology goals
- NIIT is headquartered in Gurgaon, India, and has a strong presence across Asia, Africa, North America, and Europe
- Coordinate with the customer regarding deployment systems and solve their queries through emails and via Tickets
- Managing end-to-end requests ensuring delivery of quality solutions within expected turnaround time
- Efficiently overseeing end-to-end requests to guarantee the timely delivery of high-quality solutions
- Manage budget and documentation for 2 projects valued at over ($150,000 & $40,000)
- Maintaining consistent and punctual communication with client teams to provide updates, address concerns, and ensure alignment on project progress and goals
- Working with the team on tool so creating Learning Journey Books and handle the tickets accordingly
- NIIT Limited is an Indian multinational IT and education company founded in 1981
- It provides a wide range of IT training and education services globally, with a focus on enhancing digital skills and supporting corporate and educational institutions in achieving their learning and technology goals
- NIIT is headquartered in Gurgaon, India, and has a strong presence across Asia, Africa, North America, and Europe
Education
Matriculation -
C.B.S.E
Intermediate -
C.B.S.E
Graduated -
Delhi University
Skills
- An individual who efficiently learns and excels in all job aspects
- A team member with the versatility to perform independently when needed
- A motivated individual who actively pursues tasks and goals
- Project lifecycles
- Management
- Customer relationship development
Languages
- Hindi, Proficient
- English, Proficient
- Punjabi, Proficient
Personal Information
- Date of Birth: 12/13/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Operations Coordinator
BT Group
12.2022 - Current
SAP Project Coordinator
NIIT Limited
06.2020 - 12.2022
Matriculation -
C.B.S.E
Intermediate -
C.B.S.E
Graduated -
Delhi University
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