Pooja
Senior Brew Master
New Delhi
Summary
Dynamic barista with expertise in beverage preparation and espresso machine operation at Cafe Coffee Day. Recognized for enhancing customer satisfaction through personalized service and effective complaint resolution. Skilled in cash handling and latte art, I trained new staff while maintaining high standards of quality and efficiency in a fast-paced environment.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Barista
Cafe Coffee Day
12.2016 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Arts -
Delhi University SOL
High School Diploma -
Senior Secondary Govt. Girls School
Skills
Beverage preparation
Espresso machine operation
Cash handling
Latte art
Point of sale operation
Timeline
Barista
Cafe Coffee Day
12.2016 - 01.2023
Bachelor of Arts -
Delhi University SOL
High School Diploma -
Senior Secondary Govt. Girls School