POOJA NIKAM
Pune
Summary
Result-oriented and visionary professional with 7 years of SRE experience in efficient and continuous delivery, implementing effective ideas, targeting level assignments in infrastructure management, DevOps, server monitoring, and security with a reputed organization in the IT sector, preferably in India.
Overview
8
8
years of professional experience
Work History
Technology Associate (SRE)
Synechron Technologies
Pune
09.2021 - Current
- Working with HSBC as an SRE, having different types of accounts like HSBCNET, Open Net, Hazelcast Caching services, and Microservices, where we need to support through API management platforms.
- Performs code deployments on non-production first; if successfully deployed, then releases code onto production servers by performing releases.
- Experience in Agile development techniques, including Scrum and Kanban.
- Follows the ITIL process and works on release management, incident management, and problem management.
- Works on Jira issues, tickets raised by the Application Team, and resolves those.
- Performs Git operations and creates a Jenkins job accordingly.
- CR creation and management through the ServiceNow portal and CR minion.
- Deploy update fixes via Jenkins over the multiple environments. Also, build and maintain the CI/CD pipeline.
- Managing monitoring tools and log analysis tools to manage operations, with exposure to tools such as AppDynamics, Splunk, etc.
Software Engineer
TechMahindra
Pune
05.2018 - 09.2021
- Working Experience on code deployments using Jenkins for Prod and Non Prod env. Performs production releases as well. Creates Jenkins jobs for the same.
- Working experience on Azure admin portal for env build setup on cloud.
- Working experience on Service Now, JIRA, Appdynamics, crontab, Splunk, etc.
- Used IAM for creating roles, users, group and also implemented MFA to provide additional security to Azure account and its resources.
- Automated the daily manual tasks using unix shell scripting, automated manual excel sheet task using python.
- Works on release management, incident management and Problem management.
- Performs production monitoring of the production servers and if any issues troubleshooting is done by creating CRs and managing it.
Education
Bachelor of Technology - Electronics and Telecommunication Engineering
Government College of Engineering
Amravati01.2017
Skills
- Code deployments using Jenkins
- Incident management
- Problem management
- Release management
- ITIL process
- Production/application support
- API management platform like PCF
- API management platform like Anypoint
- Agile techniques, Scrum
- Agile techniques, Kanban
- ServiceNow
- AppDynamics
- Splunk
- CR minion
- Linux command line
- Unix shell scripting
- CR creation/management through ServiceNow
- Git
- GitHub
- Jenkins
- Kubernetes
- Microsoft Azure portal
- JIRA issues
- CI/CD pipelines
- Production release
- API management
- Code deployment
- Cloud infrastructure
- API development
- Software development
Personal Details
Received Star award from Synechron, nominated for Employee of the Month from Synechron Technologies, received POB and Bravo awards from Tech M for being an enthusiast, quick learner from Mediation Infra team, contribution in automation, successfully executed the new VMs build, guiding new joinees with all the BAU tasks
Timeline
Technology Associate (SRE)
Synechron Technologies
09.2021 - Current
Software Engineer
TechMahindra
05.2018 - 09.2021
Bachelor of Technology - Electronics and Telecommunication Engineering
Government College of Engineering