POOJA PARIDA
HR Professional
Summary
Experienced HR professional skilled in leading teams, managing global HR operations, and ensuring data accuracy through effective audit processes. Proven ability to drive process improvements, support system implementations, and manage large-scale data integrations. Strong collaborator and communicator, dedicated to enhancing efficiency and delivering excellent employee support.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
HR Ops Team Lead
Syneos Health
07.2025 - Current
- Lead and mentor the HR Operations team, driving timely and accurate execution of HR processes
- Oversee and maintain HRIS systems ensuring data integrity and compliance with company policies.
- Coordinate cross-functional collaboration with Payroll, Finance, and IT teams to ensure seamless HR operations.
- Identify process inefficiencies and implement improvements to optimize HR workflows and increase team productivity.
- Serve as the primary escalation point for operational issues, resolving challenges while maintaining a positive employee experience.
- Generate, analyze, and present reports to senior leadership to support data-driven decision-making.
- Led the go-live preparation and deployment of the new ticketing tool ‘Workday Help’, actively participating in testing and providing critical feedback to ensure smooth implementation and user adoption.
- Served as the key SPOC for the Operations team during the go-live of a new recruiting and onboarding tool, ensuring uninterrupted processes and seamless transition by providing continuous feedback and improvement suggestions to the tech team to optimize workflows and enhance user experience for all stakeholders.
- Facilitate regular team meetings, training, and performance reviews to support continuous team development and engagement.
HR Advisor II
Syneos Health
10.2022 - 06.2025
- Led and managed a team of 9 including providing guidance, training, and performance feedback.
- Managed the day-to-day operations of the team, ensuring timely completion of all allocated tasks.
- Managed global case management system on daily basis for allocation of HR tickets and various reports.
- Managed daily, weekly and monthly audit reports to ensure a 100% accuracy of data processing on PeopleSoft and Oracle.
- Led projects for process improvement for audit process reducing the errors and misses by 30% thereby reducing the overall time taken by 2 days.
- Managed global data integration process for several acquisitions by coordination with other HR teams and providing necessary training.
- Involved in testing new processes and system updates to ensure smooth implementations.
- Implemented a new training process for new joiners within the team making the process more cohesive and efficient.
- Collaborated with other HR teams and departments to streamline processes and improve efficiency.
- Served as the primary point of contact for HR-related inquiries from employees, managers, and external stakeholders.
HR Service Associate
Moody’s Corporation
06.2020 - 09.2022
- Managed case management vertical for an upgradation of cloud-based workflow automation platform on a global level.
- Led global data and process audits on weekly and monthly basis to be in compliance with both internal and external audit requirement.
- Singlehandedly managed global data integration process for a major acquisition.
- Led and managed streamlining of India exit process to make it more system oriented and eliminate duplication of tasks.
- Trained newly hired associates in all the major processes used for daily BAU.
- Supervised and managed the queue for India regions distributing the request volume across team.
- Managed the individual and team data sheets of the all queries generated on ServiceNow on a daily basis.
- Managed data and record for employees across regions (India, APAC, EMEA and AMERICAS).
- Managed and resolved employee queries as part of grievance management through multiple channels by following appropriate assessment methodologies and knowledge articles. (Avg. 30 queries per day; 97% accuracy).
- Responsible for end-to-end employee life cycle management using SAP/SuccessFactors (WorkWise).
- Maintaining the knowledge articles for all the major processes to be in compliance for audit requirement.
Associate
Nirsan Connect Pvt. Ltd.
01.2018 - 06.2019
- Managed research for prospective clients.
- Created and compiled company and people database for 300+ leading Manufacturing, Educational, Hospitality and Healthcare sector companies through secondary data analysis.
- Compared the research data to construe company and industry trend.
- Strategized and reached out to 120 leading players in Manufacturing and Educational Sector.
- Conducted a secondary research and analysis on current company scenario and future trends of manufacturing industry.
- Responsible for training the new hires about the existing job requirements.
- Developed training module for sales & marketing training of newly created team and lead the team in training.
Executive, Human Resource
Rivigo Services Pvt. Ltd.
08.2017 - 01.2018
- Managed 140 open positions for the role of Business Development Manager and Enterprise Manager.
- Successfully led 11 recruitment drives across country to close positions.
- Rolled out 75 offers within first 3 months.
- Successfully closed 80 open positions within 5 months.
- Managed the team of 6 vendors simultaneously to close the positions.
- Ensured smooth implementation of ATS system in recruitment and onboarding team by providing the required training. Also, helped in improving the portal by giving feedback to the tech team.
Education
MSc - Psychology (HRDM)
Christ University
06.2015 - 06.2017
Bachelors of Arts - Applied Psychology (Hons.)
07.2012 - 06.2015
Skills
- Team Leadership & Coaching
- HR Operations Management
- HRIS Management
- Data Accuracy & Audit Compliance
- Process Improvement & Optimization
- System Testing & Implementation
- Reporting & Data Analysis
- Change Management
Certification
Lean Six Sigma – Yellow Belt Certification
INTERNSHIPS
- Consultant, Human Resources- PeopleStrong HR Services (2016-12 to 2017-03)
- Intern, Human Resource- Mancer Consulting Services (2016-04 to 2016-05)
Timeline
HR Ops Team Lead
Syneos Health
07.2025 - Current
HR Advisor II
Syneos Health
10.2022 - 06.2025
HR Service Associate
Moody’s Corporation
06.2020 - 09.2022
Associate
Nirsan Connect Pvt. Ltd.
01.2018 - 06.2019
Executive, Human Resource
Rivigo Services Pvt. Ltd.
08.2017 - 01.2018
MSc - Psychology (HRDM)
Christ University
06.2015 - 06.2017
Bachelors of Arts - Applied Psychology (Hons.)
07.2012 - 06.2015
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