POOJA PAUL
Summary
New Delhi
Summary
An overall experience of 5+ years in Internal Auditing and retail branch banking with extensive customer experience providing first-class results and meeting SLA deadlines through multitasking, ensuring proper compliance, regulatory needs, diligent work-ethic and dedication to quality.
Overview
6
6
years of professional experience
Work History
Junior Internal Auditor
HDFC Bank
06.2022 - Current
- Analysing and identifying risk involvement and using analytical process to examine financial records, accounting system and other financial data to ensure accuracy and compliance.
- Documented results using internal methodologies set out in the organization's audit manual.
- Assist in evaluating the adequacy, effectiveness and efficiency of the systems of Internal control within HDFC bank and the overall quality of ongoing operations.
- Conducts periodic reviews of compliance with regulatory requirements and compliance with policy, based on the bank's risk assessment according to the approved audit schedule.
- Update assigned audit programs like compliance and internal audit for regulatory and procedural changes.
- Participate in the review and evaluation of management responses to audit findings, opinions and recommendations.
- Identify and control weaknesses and opportunities for improvements in the current operating environment and assists in the development of recommendations for corrective actions.
Customer Care Executive
HDFC Bank
09.2019 - 05.2022
- To operate cash deposits and withdrawal, NEFT and RTGS, making Demand Drafts, operating foreign currencies and managing bank vault.
- To enhance the existing relationship with customers by analyzing their needs.
- With operation work doing minimum 30 to 40 calls per day with in banking hours to achieve daily targets by cross-selling various products such as CASA, Credit cards, loans product and other third-party products like insurance and mutual funds.
- To acquire new customers, building relationships to meet their criteria and needs.
- To increase liabilities size i.e. maintain balance in existing customers account, to keep track of maturity of FDs and to prevent outflows.
- Resolving all customer complaints within stipulated SLA’s.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
MBA - Finance And Marketing
Siksha 'O' Anusandhan University
Bhubaneswar 04.2001 -
B.com - Accounting Hons.
DAV School Of Business Management
Bhubaneswar 04.2001 -
Skills
Basic accounting processes
MS Excel, Office, Word and PowerPoint
Oracle Flexcube
General ledger Reconciliation
Good analytical & communication Skills
Quick learner and open to flexibility
Timeline
Junior Internal Auditor
HDFC Bank
06.2022 - Current
Customer Care Executive
HDFC Bank
09.2019 - 05.2022
MBA - Finance And Marketing
Siksha 'O' Anusandhan University
04.2001 -
B.com - Accounting Hons.
DAV School Of Business Management
04.2001 -
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