Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Pooja Pawar

Onboarding Operations Associate
Thane
Pooja Pawar

Summary

Dynamic professional with extensive experience at Wipro LTD, excelling in onboarding operations and compliance. Proven ability in customer service and escalation handling, complemented by strong skills in MS Excel and effective communication. Recognized for enhancing onboarding efficiency and fostering team collaboration, ensuring high satisfaction levels.

Overview

11
years of professional experience

Work History

Wipro LTD

Onboarding Operations Human Resources(SME)
02.2024 - Current

Job overview

Responsibilities:

• Managed the entire process from onboarding new applicants to getting them set up in the payroll system.

• Processed new offers on eArcu to ensure they followed company guidelines and met national minimum wage

standards.

• Worked with the resourcing team and managers to make necessary changes to offers and ensure all data was

correct.

  • Contracts based on the specific client, location, and job details.
  • Verified ”Right to Work” documents and completed other vetting procedures before processing accepted offers.
  • Generated payroll IDs once the process was complete and kept managers updated on the status of their new hires.
  • Set up applicants in the payroll system, manually entering details like bonuses, shift allowances, tax info, and start dates.
  • Handled queries from managers and applicants on eArcu to guide them through the process.
  • Ran housekeeping reports to spot errors and audited BOT automation to ensure the system was running correctly.
  • Updated payroll data for things like start date changes, salary adjustments, or role changes.
  • Distributed tasks within the team to ensure we hit our performance targets and turnaround times (TAT).
  • Assisted with AskHR queries, directing managers and applicants to the right teams for quick solutions.

Sutherland Global Services

Senior Customer Service Executive
09.2021 - 03.2023

Job overview

Responsibilities:

  • Handling international customer chat and call support (Netflix process)
  • Managing customer escalations
  • Providing floor support to agents
  • Ensuring high customer satisfaction and SLA compliance

Accenture Solutions Pvt Ltd

Senior Executive – Content Moderation
03.2016 - 04.2021

Job overview

Responsibilities:

  • Content moderation and quality analysis
  • Conducting floor training for new recruits
  • Managing OJT batches
  • Generating operational reports
  • Coordinating with clients and internal teams

Sutherland Global Services

Senior Executive – Air India Ticketing Process
11.2014 - 02.2016

Job overview

Responsibilities:

  • Handling ticket issuance, re-issuance, and refunds
  • Monitoring SLA performance
  • Supporting inbound queries for agents
  • Managing daily activity reports
  • Escalation handling and floor support

Education

Bachelor of Commerce (B.Com) Mumbai University
Mumbai

12.2021

RJ Thakur College
Thane

from Higher Secondary Certificate (12th)
02.2011

St. Mary’s Convent High School
Mulund

from Secondary School Certificate (10th)
03.2009

Skills

Skills

Technical Skills

MS Excel

MS Word

PowerPoint

Reporting & Documentation

Professional Skills

Customer Service

Team Support

Escalation Handling

Communication

Problem Solving

Training & Mentoring

Additional Information

Date of Birth: 17 September 1992

Nationality: Indian

Timeline

Onboarding Operations Human Resources(SME)

Wipro LTD
02.2024 - Current

Senior Customer Service Executive

Sutherland Global Services
09.2021 - 03.2023

Senior Executive – Content Moderation

Accenture Solutions Pvt Ltd
03.2016 - 04.2021

Senior Executive – Air India Ticketing Process

Sutherland Global Services
11.2014 - 02.2016

Bachelor of Commerce (B.Com) Mumbai University

RJ Thakur College

from Higher Secondary Certificate (12th)

St. Mary’s Convent High School

from Secondary School Certificate (10th)
Pooja PawarOnboarding Operations Associate