Pooja Poddar
Varanasi
Summary
A dynamic, self motivated and result oriented professional with experience of 8 years in the entire gamut of HR Operations. Possess knowledge & understanding of Manpower Management, Talent Acquisition & Retention, Training & Development, Grievance Redressal, Human Behavior & Performance and Employee Engagement. Demonstrated professional competencies in HR functions − Induction, Joining / Exit Formalities, Employee Engagement, Grievance Handling, Employees Retention & POSH Management Demonstrated ability to manage human, financial and material resources towards the achievement of stated objectives. Outstanding communication skills, verbal as well as written skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head-PoSH Services and Internal Operations
Diverse & Inclusive Workplace Solutions LLP (Ungender)
Varanasi (Remote)
05.2023 - Current
- Currently serving as an external advisory member for over 10 organizations, offering expert guidance on PoSH implementation and related compliance matters;
- Conducting thorough end-to-end PoSH case investigations for client organizations, ensuring timely resolution;
- Proficiently creating final case investigation reports, having authored more than 20 comprehensive reports to date;
- Curating and delivering impactful PoSH awareness programs and Internal Committee training sessions. Conducted approximately 40 hours of employee and manager PoSH awareness sessions, along with 25 hours of orientation and training for IC members so far;
- Function as the Single Point of Contact (SPOC) for client organizations, leading quarterly meetings and facilitating the submission of the PoSH Annual Compliance report;
- Crafting informative content for both internal and external stakeholders. Authored 2 newsletters and 1 blog addressing various PoSH-related topics;
- Successfully lead additional organizational projects, contributing to the growth and development of the company;
- Instrumental in setting up the entire HR process, resulting in SOC 2 Type 1 and SOC 2 Type 2 certifications;
- Managing end-to-end recruitment processes, including HR interviews, background checks, offer letters, and onboarding procedures;
- Solely responsible for designing and executing engaging employee orientation programs for new hires;
- Maintaining meticulous personnel records in compliance with legal standards, ensuring data accuracy within the system;
- Successfully implemented the Razorpay payment platform for seamless leave and attendance processing;
- Established and executing comprehensive exit processes for departing employees;
- Serving as the primary contact for SOC-related training, organizing mandatory sessions for new and existing employees;
- Skillfully handling employee relations matters, encompassing grievances, disciplinary actions, and performance enhancement plans;
- Organizing team-building activities to foster inter-departmental collaboration and synergy;
- Spearheading the implementation of performance review processes for all employees;
- Managing employee relations and driving initiatives to elevate employee satisfaction. Successfully launch new employee wellness plans;
- Acting as a liaison between management and employees, facilitating transparent information flow and addressing concerns;
Assistant Manager-I- HR & Training
Utkarsh Small Finance Bank
Varanasi
12.2017 - 03.2022
- Managed a wide spectrum of employee engagement initiatives, coordinating and executing numerous programs and projects;
- Took charge of the employee grievance redressal process, both for internal staff and external candidates, ensuring swift resolution;
- Ensured seamless and concise communication across all verticals and horizontals, fostering a positive work environment and facilitating efficient grievance resolution;
- Solely handled all aspects of Prevention of Sexual Harassment (POSH) management for the organization. Actively participated in the IC Committee, overseeing investigations, activities, training, and annual reporting;
- Prepared various insightful reports and informative notes for higher management dissemination;
- Conducted and analyzed exit interviews for exiting employees, ensuring timely closure of exit formalities;
- Monitored and addressed departmental queries from internal employees, identifying process improvement opportunities within HR procedures;
- Managed comprehensive employee onboarding procedures, ensuring smooth joining formalities;
- Created valuable workbooks and templates to support onboarding initiatives and project requirements;
- Actively participated in recruitment drives, collaborating closely with the recruitment team to ensure successful outcomes.
HR Consultant
Team lease Pvt. Ltd. (IDFC First Bank)
New Delhi
09.2015 - 05.2017
- Managed post-joining tasks like coordinating formalities, creating letters, and maintaining records;
- Developed and updated policies for various HR activities, promoting employee well-being and potential;
- Established efficient procedures aligned with company policies and regulations;
- Implementing standard operating procedures, in tune with the organizational policies and statutory requirements;
- Handling candidate grievances and issues related to salary and other process;
- Maintaining continuous crisp communication along all verticals and horizontals to cultivate a conducive working environment and ensuring effective grievance redressal.
Assistant Manager - Background Verification
Tact India Pvt. Ltd.
New Delhi
02.2015 - 09.2015
- Conducted Pre-employment Screening tasks for sensitive / high profile / high impact / Senior Management requests from the clients;
- Handled multiple clients and acted as a mediator between client and team for any queries;
- Performed resource capacity planning and presented necessary reports to management;
- Initiated process improvement responsibilities and planned the tasks assigned to team;
- Responsible for daily complaint management & resolution to the complaints. Handled complaints from all sources. Coordinated with various departments for client resolution;
- Participated in the formation of strategies for the team's execution. Ensured the reports sent to client are upto the quality standards;
- Handled the MIS of the day to day expenses occurred during the verification process.
Education
Human Resources Management
JIMS, Rohini
New Delhi06.2015
B. com. (Hons) -
Vasanta College For Women
Varanasi06.2013
Skills
- Operations Management
- Employee Motivation
- Onboarding and Orientation
- Cross-Functional Collaboration
- Customer Service
- Conflict Mediation
- Client Relations
- Staff Management
- Team Building/Leadership
- Case Management
- Maintaining Compliance
Rating
- Date of Birth: 10/01/91
- Gender: Female
Accomplishments
At Diverse & Inclusive Workplace Sokutions LLP:
- Joined the organization as Client Service Delivery lead in May 2022 and was successfully promoted as Head - PoSH Services and Internal Operations in December 2022;
- Successfully established and implemented HR processes and related documents in the organization resulting in getting SOC 1 TYPE 1 and SOC 2 TYPE 2 certified;
- Successfully established performance management process and leave management process within the organization;
At Utkarsh Small Finance Bank :
- Have been consistently rated 1 throughout tenure with the organization;
- Was awarded with "Best Performer of the year" award.
Certification
- Completed Diversity, Inclusion and Belonging course on LinkedIn in March 2023
Timeline
Head-PoSH Services and Internal Operations
Diverse & Inclusive Workplace Solutions LLP (Ungender)
05.2023 - Current
Assistant Manager-I- HR & Training
Utkarsh Small Finance Bank
12.2017 - 03.2022
HR Consultant
Team lease Pvt. Ltd. (IDFC First Bank)
09.2015 - 05.2017
Assistant Manager - Background Verification
Tact India Pvt. Ltd.
02.2015 - 09.2015
Human Resources Management
JIMS, Rohini
B. com. (Hons) -
Vasanta College For Women