Pooja Poundkar
Summary
Proven Customer Service Representative Specialist from Twilight Ads, adept in leveraging advanced Excel and exceptional communication skills to enhance social media engagement and customer satisfaction. Expert in data-driven decision-making, significantly improving brand reputation through strategic content creation and collaborative teamwork. Achieved notable customer query resolution efficiency, contributing to positive brand monitoring outcomes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Specialist
Twilight Ads
01.2022 - 05.2023
- Social Media Engagement: Engage with customers across various social media platforms, including responding to comments, messages, and reviews in a timely and professional manner.
- Content Creation Assistance: Assist in creating and scheduling social media content, including posts, tweets, and graphics, to support marketing campaigns and maintain an active online presence.
- Customer Query Resolution: Address customer inquiries, concerns, and complaints received via social media channels, providing accurate information, troubleshooting assistance, and resolution to ensure customer satisfaction.
- Brand Monitoring: Monitor social media channels for mentions of the brand, product, or service, proactively identifying and addressing both positive and negative sentiment to maintain brand reputation and customer trust.
- Data Entry and Documentation: Enter relevant customer interactions and feedback into CRM systems or databases, maintaining accurate records and documentation for future reference and analysis.
- Social Listening and Reporting: Monitor social media trends, discussions, and feedback related to the brand or industry, providing insights and recommendations based on data analysis to inform marketing strategies and improve customer service processes.
- Collaboration Support: Assist in coordinating cross-functional collaboration with marketing, sales, and support teams to align social media efforts with broader business goals and initiatives.
Education
Bachelor of Science - Biotechnology
Vivekanand College, Kolhapur
Kolhapur, India05.2017
Skills
Communication Skills
Advanced Excel
Typing Speed
Report Generation
Problem-solving abilities
Team-work
Timeline
Customer Service Representative Specialist
Twilight Ads
01.2022 - 05.2023
Bachelor of Science - Biotechnology
Vivekanand College, Kolhapur