Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Pooja R

Chandigarh

Summary

Salesforce Developer with 6.5 years of experience in developing and deploying customized solutions for Sales Cloud, Service Cloud, and Community Cloud. Proficient in Apex, Lightning Web Components, and third-party integrations. Extensive knowledge of SDLC processes and CRM automation, including integration with Oracle NetSuite. Flexible hard worker ready to learn and contribute to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Engineer

Nokia Solutions
Noida
01.2023 - Current
  • Developed LWC and Apex solutions for hardware and software services.
  • Integrated Salesforce with external systems (Jira, Pronto, GTW,Ringlead,zoominfo,Episerver,GoogleApi,Thesus,SurveySparrow).
  • Designed innovative network solutions for client-specific requirements.
  • Collaborated with cross-functional teams to enhance product functionality.
  • Developed technical documentation for engineering processes and procedures.
  • Participated in project planning sessions to align engineering goals with business needs.
  • Automated customer/prospect record management via Oracle NetSuite CRM.
  • Delivered features in agile sprints; facilitated stakeholder demos.

ProM Engineer (Support Engineer)

Salesforce Inc.
Hyderabad
04.2022 - 01.2023
  • Resolved critical customer issues under Premium Support (Signature Program).
  • Conducted root cause investigations using GUS, Splunk, and internal tools.
  • Designed innovative software solutions to enhance customer relationship management.
  • Analysed user feedback to identify areas for improvement in existing products.
  • Participated in team meetings to discuss project progress updates.

Salesforce Developer

UST Global
Bengaluru
10.2019 - 04.2022
  • Reusable Asset Library: Built a centralized LWC repository; integrated with Google Drive.
  • Healthcare Platform: Diagnosed and fixed incidents; deployed via Change Sets.
  • Service Cloud Enhancements: Developed LWC components and API callouts.
  • Matrimonial App (Training): Developed data models, flows, and Visualforce UIs.
  • Integrated third-party applications with Salesforce for seamless data flow.
  • Managed data migration projects to ensure accurate transfer of information to Salesforce.
  • Created customized reports and dashboards to track sales performance metrics.
  • Prioritized work effectively and handled multiple competing demands.

Salesforce Developer Intern

Grazitti Interactive Pvt. Ltd.
01.2019 - 08.2019
  • Developed custom Visualforce pages and Aura components for sales automation.
  • Conducted UI bug fixes and research on packaging and Community Cloud.
  • Delivered technical documentation and presented internal POCs.

Education

B.Tech - Computer Science Engineering

Punjab Technical University

Skills

  • Sales, Service, and Community Cloud
  • Lightning Web Components (LWC)
  • Aura framework
  • Apex programming
  • Visualforce pages
  • REST APIs
  • SOQL and SOSL queries
  • HTML and CSS
  • JavaScript development
  • VS Code and CodeBuilder
  • IntelliJ with Illuminated Cloud
  • SFDX CLI tools
  • Workbench utilities
  • Oracle NetSuite CRM integration
  • Jira project management
  • Pronto task tracking
  • GoToWebinar (GTW)
  • Git version control
  • Bitbucket repository management
  • Azure cloud services
  • Windows operating system

Certification

  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Administrator
  • Salesforce Certified Sharing and Visibility Architect
  • Copado Admin Certified

Languages

  • English
  • Hindi

Timeline

Salesforce Engineer

Nokia Solutions
01.2023 - Current

ProM Engineer (Support Engineer)

Salesforce Inc.
04.2022 - 01.2023

Salesforce Developer

UST Global
10.2019 - 04.2022

Salesforce Developer Intern

Grazitti Interactive Pvt. Ltd.
01.2019 - 08.2019

B.Tech - Computer Science Engineering

Punjab Technical University

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Pooja R