SALESFORCE
Pooja Rajput
Operation Manager
PUNE,MH
Summary
Results-driven Operations Manager with 10+ years of experience managing $50M+ programs and leading crossfunctional teams across logistics, hospitality, and services. Proven track record in boosting forecast accuracy by 15% , cutting cycle times by 20% , and scaling operations across 20+ locations . Skilled in collaborating with C-level stakeholders, managing 50+ team members , and driving 30%+ efficiency gains with 100% audit compliance
Overview
10
10
years of post-secondary education
10
10
years of professional experience
8
8
Certificates
Education
AIML
The University Of Texas
United State 04.2025 - Current
ONLINE CERTIFICATION - DIGITAL MARKETING AND ANALYTICS
ISB
HYDERABAD 07.2021 - 09.2021
GED -
YMCA
NEW DELHI 04.2014 - 05.2015
Bachelor of Arts - English
CCS UNVERSITY
MEERUT 03.2011 - 04.2014
Skills
Team leadership
undefinedWork Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hours4-day work weekWork from home optionTeam Building / Company RetreatsSoftware
TABLEAU
SCHEDULER
PYTHON (BEGINNER)
SQL (BEGINNER)
AGILE
KANBAN
Work History
OPERATION MANAGER
OYO ROOMS
PUNE, Maharashtra
02.2020 - 01.2025
- Led operations across 20+ properties , improving service accuracy by 15% and reducing safety incidents through strict SOP adherence.
- Streamlined workflows and eliminated 25+ inefficiencies , increasing operational efficiency by 20% and accelerating room readiness.
- Implemented weekly performance dashboards with 95% forecast accuracy , resulting in a 10% reduction in operational overspend
- Spearheaded 3 operational programs , improving check-in/out timeliness by 22% and reducing guest complaint resolution time by 18% .
- Enhanced team accountability and service consistency by 25% , ensured 100% audit compliance , and optimized vendor coordination to elevate guest experience.
Deputy Operations Manager
Max Life Insurance
Dehradun, Uttarakhand
01.2019 - 01.2020
- Streamlined policy issuance and servicing workflows, reducing TAT (turnaround time) by 35% .
- Led 25+ ops executives, boosting productivity by 20% through KPI tracking and targeted training.
Cargo Officer
Indigo Airlines
NEW DELHI, NEW DELHI
12.2014 - 11.2019
- Led end-to-end cargo operations across 15+ stations, achieving a 98.5% on-time cargo dispatch rate .
- Reducing shipment discrepancies by 30% through process optimization and real-time tracking systems. Managed and trained a cross-functional team of 50+ ground staff and handlers, reducing operational delays by 25% and ensuring 100% compliance with DGCA and IATA safety regulations
Certification
Introduction to Data Science
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
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