Pooja Rajput
Bhopal
Summary
Detail-oriented customer support executive with proven expertise in issue escalation handling and CRM. I have over 4 years of experience. Successfully resolved customer inquiries and enhanced satisfaction through effective collaboration and advanced technical skills, contributing to a reliable and efficient support environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Radiant Ace Money
Delhi
04.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized workspace for efficiency.
- Collaborated with team members to enhance customer satisfaction.
- Documented customer interactions in the database for record-keeping.
- Provided feedback to management on common customer concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Support Representative
S.A Talent Management
Nodia
05.2022 - 11.2024
- Followed established policies and procedures while providing excellent customer service.
- Responded promptly to complaints or requests from customers.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Conducted follow-up calls to ensure customer satisfaction.
- Handled escalated customer service issues with professionalism and empathy.
Education
M.COM - Financial Management
Barkatullah University
Bhopal, MP07-2019
B.com Economics - Economics
Barkatullah University
Bhopal07-2016
Skills
- Transaction processing
- Database documentation
- Issue escalation handling
- Customer relationship management (CRM)
- Inbound and outbound calling
- Punctuality and reliability
- Conflict resolution
- Problem solving
- KYC
- Anti-Money Laundering
- Refunds processing
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Certification
Anti-Money Laundering
Timeline
Customer Support Executive
Radiant Ace Money
04.2025 - Current
Customer Support Representative
S.A Talent Management
05.2022 - 11.2024
M.COM - Financial Management
Barkatullah University
B.com Economics - Economics
Barkatullah University